youssef Mostfa Mohmed
Call Center
Omraneya, Giza, EgyptWork Experience
Redcon Raya
Mar 2019 - Mar 2021 -2 yrs
- Job Details:Improved facility cleanliness by developing and implementing effective janitorial procedures. Enhanced visitor experience by improving signage and information accessibility throughout facility. Trained new hires on call center procedures, systems, and best practices to facilitate their smooth integration into the team. Streamlined call center operations by implementing efficient scheduling and training processes. Managed high-volume call center for optimal performance, ensuring timely responses to all reservation requests.
Education
Bachelor's Degree in Information and Technology
Higher institute of Advanced studiesJan 2022 - Jan 2026 - 4 yr
Achievements
Participated in the Femi Tech Summit 2025, one of the most influential technology events in Egypt, focused on empowering women and youth in the tech industry. • Completed the "How to be HR" training program, gaining strong foundational knowledge in recruitment, employee relations, and HR operations. • Attended the "Artificial Intelligence Localization Forum – Egypt 2024", exploring the intersection between AI and local technological development. • Actively developing skills in Python, Java fundamentals, and Artificial Intelligence, with a strong commitment to continuous learning and innovation. • Presented multiple university projects and reports, enhancing skills in technical writing, research, and public speaking.