youssef mohamed
Social Media Specialist | Community Engagement & Content Moderation
Maadi, Cairo, EgyptWork Experience
Social Media SpecialistFull Time
Kayan Gas – Remote (Jeddah/Riyadh, Saudi Arabia)
Sep 2022 - Mar 2024 -1 yr, 6 months
Saudi Arabia
- Job Details:Key Responsibilities & Achievements: * Managed and scheduled content for X (formerly Twitter), Instagram, and Snapchat. * Built monthly content calendars and aligned them with marketing campaigns. * Responded to messages/comments to grow engagement and brand trust. * Created simple graphics via Canva & basic Photoshop. * Coordinated closely with the marketing team to ensure brand consistency. Gained hands-on experience managing real accounts and adapting tone and content to suit a Saudi audience.
Customer Support RepresentativeFull Time
RAYA Contact Center
Aug 2020 - Feb 2021 -6 months
Egypt , Cairo
- Job Details:Key Responsibilities: Handled customer inquiries and provided support over the phone. Practiced active listening and problem-solving techniques under pressure. Developed interpersonal skills and learned the importance of professional tone, which now supports my community management style.
Education
Bachelor's Degree in Biotechnology
Ain Shams University (ASU)Jan 2023
Activities
Community Volunteer & Team Leader at Resala Charity Organization – Cairo, Egypt
Volunteering
Aug 2019 - Mar 2024 -4 yrs, 7 months
Skills
- Content Marketing
- Content Creation
- Community Engagement & Moderation
- Social Media Strategy
- Team Collaboration
- Effective communication
- Critical Thinking
- Canva
- Structured problem solving
- capcut
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Languages
English
Advanced
Training & Certifications
McKinsey Forward Program
Mckinsy and company·2022