Youssef Magdy

Bank Teller

• Job Details:Verified inbound foreign currency remittance transactions (USD) in strict accordance with AML, KYC, and anti-fraud compliance standards. Managed large volumes of cash with 100% accuracy, ensuring secure and compliant financial transactions. Contributed to operational excellence by minimizing processing times while upholding transaction integrity. Applied strong attention to detail to detect and prevent potential fraudulent activities.

Call Center Agent

• Job Details:Handled 100+ daily customer inquiries, achieving a 95% customer satisfaction rate. Utilized CRM systems to reduce resolution time by 30%, enhancing service efficiency. Supported banking products and services, contributing to customer loyalty and trust.

Project Accountant

• Job Details:Designed and implemented cost-tracking systems, resulting in a 20% reduction in project expenses. Streamlined invoicing and reporting processes, improving overall financial efficiency. Prepared financial statements in compliance with International Financial Reporting Standards (IFRS).