YA
Youssef Ashraf
IT Service Desk Analyst at Smart Group Developments
Cairo, EgyptWork Experience
Smart Group Developments
Sep 2024 - Present -11 months
Egypt
- Job Details:Diagnosed and resolved hardware, software, and networking issues. Resolved Outlook and email-related problems. Configured and maintained network devices (routers, switches, firewalls). Provided technical support to escalated end-user issues. Performed OS installations and configuration troubleshooting. Managed Active Directory: user accounts, group policies, and access permissions. Configured and maintained DNS for internal network resolution.
Hesham & Amr Libraries
Oct 2023 - Aug 2024 -10 months
Egypt
- Job Details:Prepared and imaged new PCs and laptops. Installed and updated software applications and operating systems. Managed IT operations including troubleshooting hardware and software issues. Diagnosed and resolved network connectivity problems. Provided user support for account creation, password resets, and permissions. Maintained IT inventory and asset records.
Skills
- Proficient with Windows operating systems and interface
- Microsoft Office Suite (Word, Excel, Access, PowerPoint)
- Networking: Subnetting, DHCP, Connection types, Switching
- System Administration: Active Directory, DNS, Print Server, Group Policy, File Server, Software & OS installation and updates, Virtualization (basics), Cloud Computing (basics), Linux (basics)
- Teamwork & Collaboration
- Strong Communication Skills
- Ability to work under pressure
- Self-motivated and detail-oriented
- Efficient Multitasking in Fast-Paced Environments
Languages
Arabic
FluentEnglish
Intermediate