Youssef Ahmed

Passenger Relations

• Job Details:Advocated for passengers regarding pre- and post-travel policies. Managed passenger compensation claims for flight cancellations and lost baggage or any complaint regarding our airline. Conducted meetings with European regulators in Ireland to dispute compensation charges with the legal, financial, operational, and quality assurance teams across Europe, Canada, and the USA.

Assistant for Human Resources Director

• Job Details:Registered new hires for ministry of manpower, social and medical insurances, and bank accounts. Handled investigations into hotel-related incidents involving staff and guests. Collaborated with the L&D department to organize recreational and appreciation events for the staff and started new sessions to improvise their language barrier and soft skills.

Learning and Development Specialist

• Job Details:Tailored travel itineraries to meet specific client preferences and requirements. Facilitated group travel arrangements, coordinating logistics for conferences and corporate events. Provided coaching and feedback to staff, enhancing their teaching methodologies and training quality.