Basic Info

Yousra Saeed

10 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Executive Assistant at Masterlink

Experience Details

Executive Assistant

Administration

Manager

Manage the day-to-day operations of the office.
 Organize and maintaining files and records
Plan and scheduling meetings and appointments
Manage projects and conducting research
 Prepare and editing correspondence, reports, and presentations
 Make travel and guest arrangements
 Improve efficiency by organizing mounds of paperwork into confidential, detail-oriented filing system


Company Details

Masterlink

Egypt

11-50 employees

Warehousing

N/A

Nov 2014 to present (2 years 1 month)
Executive Secretary at COMPU SERVE for Computer Systems/ Partner for Acer & Lexmark

Experience Details

Executive Secretary

Administration

Experienced (Non-Manager)

Prepares letters, reports, records and other related documents.
• Gathers and compiles information as requested; prepares related reports
• Maintains departmental, Inventories, orders, and maintains office supplies.
• Screens and distributes incoming correspondence.
• Composes routine letters and replies based on general instructions.
• Provides instructions or information.
• Utilizes office equipment including, but not limited to computer and related equipment
• Implemented filling system (Hard & Electronic)


Company Details

COMPU SERVE for Computer Systems/ Partner for Acer & Lexmark

Cairo & Giza, Egypt

N/A

Electronics and Semiconductors

N/A

Feb 2010 to Dec 2010 (10 months)
Customer Service Rep. at I2- Nokia

Experience Details

Customer Service Rep.

Customer Service/Support

Experienced (Non-Manager)

• Attended weekly & monthly meetings of the department.
• Issued daily, monthly &yearly; reports.
• Solved customer's problem.
• Maintained filling system.
• In Charge of the yearly inventory.
• In Charge of money deposit at the bank on weekly basis.
• Checked mobile motion daily and report the delay cases.
• Handled customer complaints issued by NTRA or Company Call Centre


Company Details

I2- Nokia

6 october city, Egypt

501-1000 employees

Telecommunications

N/A

Sep 2006 to Aug 2009 (2 years 11 months)
Secretary at Cairo Marriott Hotel

Experience Details

Secretary

Administration

Entry Level

• Handled all paper work.
• Received purchase orders from the client.
• Contacted the factory to check for the quantity & then prepare the order for the client & whether we will deliver the order to him or the client will pick it up from the factory.
• Issued the invoice for the client & sending it to him
• Contacted the client in order to collect the invoice.
• Issued the price offers for our clients.
• Checked the stocks of the products weekly in order to be aware of product shortage & in order to have enough time to produce or clear them.


Company Details

Cairo Marriott Hotel (multinational)

Cairo, Egypt

501-1000 employees

Hospitality/Hotels

N/A

Nov 1999 to Nov 2001 (2 years)

Education

BA in European Studies

Education Details

BA

European Studies

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
1995 - 1999
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Jihan EL Sadat High School

Egypt

1995

B / Very Good / 75 - 85%

N/A

Jihan EL Sadat High School
1995

Certifications

High Scope
Oct 2011

Certificate details

High Scope

Oct 2011

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Emotional Intelligence

Aug 2008

i2- Nokia

N/A

Training/Course Details

Sales Techneiques

Jun 2009

I2 Nokia

N/A

Training/Course Details

Spirit to Serve

Jul 2000

Cairo Marriott Hotel

N/A

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Last update 2 days ago.

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Profile Skills and Keywords

AdministrationCairo Marriott HotelCommunicatorComputer SkillsCustomer ServiceCustomer Service Rep.Customer-orientedEducationElectronics And SemiconductorsEmotional IntelligenceEnglishEuropean StudiesExecutive AssistantExecutive SecretaryHard WorkerHigh ScopeHospitalityHotelsInternetItalianLeaderMIcrosoft OfficeMS ExcelMS Power PointMS WorkOffice ManagingPersistentReadingSales TechneiquesSecretarySpirit To ServeSupportTelecommunicationsWalkingWarehousingWork Out

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Italian

Italian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

MS Work

MS Work

: Expert

: High

:

More than 7 years

Internet

Internet

: Expert

: High

:

More than 7 years

Computer Skills

Computer Skills

: Advanced

: Extreme - I love it!

:

More than 7 years

MS Excel

MS Excel

: Intermediate

: Medium

:

5-7 years

MS Power Point

MS Power Point

: Intermediate

: Medium

:

5-7 years

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

MIcrosoft Office

MIcrosoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Office Managing

Office Managing

: Expert

: Extreme - I love it!

:

5-7 years

Education

Education

: Intermediate

: Medium

:

1-3 years

Key Skills

Leader, Communicator, Hard worker, Customer-oriented, Persistent

Online Presence

https://www.linkedin.com/yousra.saedhttps://www.facebook.com/yousra.saed

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