Basic Info

Yousra Hassan

6 years

Cairo, Egypt

Master's Degree

Manager

Work Experience

Account Manager at FoodPanda

Experience Details

Account Manager

Sales/Retail

Manager

Building and maintaining a good relation with accounts and clients, working with key accounts and managing their complaints, creating individual plans for each account to increase their sales and revenue. Generating new business using existing contacts, achieve company’s qualitative and quantitative targets. Target and acquire corporates. Attending meetings with clients and offer consulting services to develop their business.


Company Details

FoodPanda (multinational)

Cairo, Egypt

51-100 employees

Food Services/Restaurants/Catering

www.hellofood.com

Jun 2014 to Oct 2015 (1 year 4 months)
Senior Sales Executive at FoodPanda

Experience Details

Senior Sales Executive

Sales/Retail

Experienced (Non-Manager)

one of the top sales people in Africa based on the company’s global sales report, working as a part of the sales team for Hellofood Egypt. Responsible for creating leads and a sales coverage research, selecting quality restaurants based on customers survey and research methods, creating local competitors analysis. Contacting restaurants, arranging meeting, meeting with clients, offering marketing services, adding restaurants to the website, collecting data, and following up with clients. Training new sales executive and lead generators, training and working on Salesforce.


Company Details

FoodPanda (multinational)

Cairo, Egypt

11-50 employees

Food Services/Restaurants/Catering

www.hellofood.com

Jun 2014 to May 2015 (11 months)
Technical Support Representative at • Teleperformance Samsung UK and Ireland Account

Experience Details

Technical Support Representative

Customer Service/Support

Entry Level

Job description: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, and Multi-tasking.


Company Details

• Teleperformance Samsung UK and Ireland Account (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

Teleperformance.com

Aug 2012 to May 2014 (1 year 9 months)
Freelance Video Editor and Photgrapher at Freelancer/ Part Time

Experience Details

Freelance Video Editor and Photgrapher

Media/Journalism/Publishing

Student

Video editing using final cut pro, mainly work on documentary movies, and video shoot live

Journalism and Magazine Photography


Company Details

Freelancer/ Part Time

Cairo, Egypt

1-10 employees

Media Production

N/A

May 2009 to May 2014 (5 years)
Freelancer Journalist at Al Ahram Weekly Newspaper

Experience Details

Freelancer Journalist

Writing/Editorial, Media/Journalism/Publishing

Entry Level

Writing local and international weekly feature stories, and reporting news.


Company Details

Al Ahram Weekly Newspaper

Cairo, Egypt

More than 1000 employees

Writing and Editing, Media Production

N/A

Oct 2012 to Apr 2013 (6 months)
Volunteer (volunteer) at Euromed Youth Unit

Experience Details

Volunteer (volunteer)

Education/Teaching, Training/Instructor

Entry Level

participated and worked with the organization team for the “Youth Flashes Event.


Company Details

Euromed Youth Unit

Cairo, Egypt

11-50 employees

Environmental Services , Higher Education , Non-Profit Organizations

N/A

Jun 2012 to Jul 2012 (1 month)
Journalist at Sabah Newspaper (Wael El Ebrashy)

Experience Details

Journalist

Media/Journalism/Publishing

Entry Level

N/A


Company Details

Sabah Newspaper (Wael El Ebrashy)

Cairo, Egypt

11-50 employees

Writing and Editing, Online Media

N/A

Jun 2012 to Jul 2012 (1 month)

Education

MBA in Marketing

Education Details

MBA

Marketing

Arab Academy for Science, Technology and Maritime Transport, Egypt

A / Excellent / 85 -100%

Contemporary Management Managerial Economics Applied Statistics Accounting and Financial Reporting Managerial Finance HRManagement Marketing Management Operation Management Project Schedule/Plan

Major was project management then transferred to marketing should finish all the 8 major courses for marketing by spring 2017

Arab Academy for Science, Technology and Maritime Transport
2013 - 2017 (Expected)
BSc in Mass Communication

Education Details

BSc

Mass Communication , Journalism, Radio and TV

Al-Ahram Canadian University (ACU), Egypt

A / Excellent / 85 -100%

Major: Journalism Minor: Radio and TV

Grade of Spring Semester 2011/

Al-Ahram Canadian University (ACU)
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Rowad Language School

Egypt

2008

B / Very Good / 75 - 85%

Literature Department

Rowad Language School
2008

Certifications

TOEFL
Sep 2013

Certificate details

TOEFL

Sep 2013

N/A

N/A

N/A

N/A

GMAT
Sep 2013

Certificate details

GMAT

Sep 2013

N/A

N/A

N/A

N/A

ICDL
May 2011

Certificate details

ICDL

May 2011

N/A

N/A

N/A

N/A

Adobe Indesign
Feb 2011

Certificate details

Adobe Indesign

Feb 2011

N/A

N/A

N/A

Russian Cultural Center

N/A

Certificate details

Communication Skills

Nov 2010

N/A

N/A

N/A

N/A

Certificate details

Graphics Diploma

Aug 2012

N/A

N/A

N/A

Russian Cultural Center

N/A

Training and Courses

Training/Course Details

Communication Skills

Apr 2012

ACU

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ASANAAccount ManagementAccount ManagerAdobe DreamweaverAdobe IllustratorAdobe IndesignAdobe PhotoshopAdobe PremiereAdvertisingArabicBusiness DevelopmentCaricatureCateringCommitmentCommunication SkillsCommunicatorCookingCooperationCreativityCustomer ServiceE-marketingEditorialEnglishEnvironmental ServicesFinal Cut ProFitnessFood ServicesFoodPandaFreelance Video Editor And PhotgrapherFreelancer JournalistFriendsGMATGraphics DiplomaHealthy Work EnvironmentHigher EducationICDLInnovativeInternetJournalismJournalistLeaderMBAMarketingMass CommunicationMediaMedia ProductionMicrosoft OfficeMusicNegotiatorNon-Profit OrganizationsOnline MediaPersistentPhotographyPoetryPrimaveraProject ManagementPublishingQuark ExpressRadio And TVReading And WritingRestaurantsRetailRunningSAPSalesSalesforceSenior Sales ExecutiveSkatingSportsSupportTOEFLTeam WorkTechnical Support RepresentativeTelecommunicationsTime ManagementTravelingVideo EditingVolunteerWeight LifitngWritingWriting And Editing Teleperformance Samsung UK And Ireland Account

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

SAP

SAP

: Expert

: Extreme - I love it!

:

3-5 years

Final Cut Pro

Final Cut Pro

: Expert

: Extreme - I love it!

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Expert

: Extreme - I love it!

:

1-3 years

Adobe Indesign

Adobe Indesign

: Expert

: Extreme - I love it!

:

1-3 years

Adobe Illustrator

Adobe Illustrator

: Expert

: Extreme - I love it!

:

1-3 years

Adobe Premiere

Adobe Premiere

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

3-5 years

Project Management

Project Management

: Expert

: Extreme - I love it!

:

Less than 1 year

Marketing

Marketing

: Expert

: Extreme - I love it!

:

1-3 years

E-marketing

E-marketing

: Expert

: Extreme - I love it!

:

1-3 years

Salesforce

Salesforce

: Advanced

: High

:

1-3 years

ASANA

ASANA

: Advanced

: High

:

1-3 years

Primavera

Primavera

: Advanced

: High

:

Less than 1 year

Adobe Dreamweaver

Adobe Dreamweaver

: Advanced

: Extreme - I love it!

:

3-5 years

Quark Express

Quark Express

: Advanced

: High

:

3-5 years

Fields of Expertise

Sales

Sales

: Expert

: Extreme - I love it!

:

3-5 years

Account Management

Account Management

: Advanced

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

1-3 years

Media

Media

: Advanced

: Extreme - I love it!

:

1-3 years

Journalism

Journalism

: Advanced

: Extreme - I love it!

:

3-5 years

Advertising

Advertising

: Advanced

: Extreme - I love it!

:

1-3 years

Video Editing

Video Editing

: Advanced

: Extreme - I love it!

:

More than 7 years

Photography

Photography

: Advanced

: Extreme - I love it!

:

More than 7 years

Fitness

Fitness

: Advanced

: Extreme - I love it!

:

1-3 years

Project Management

Project Management

: Intermediate

: High

:

1-3 years

Key Skills

Leader, Communicator, Negotiator, Innovative, Persistent

Online Presence

https://www.linkedin.com/profile/view?id=AAIAAA3-DnoBHIldh45jNxHa-n53K7k6lyPq2sc&trk=nav_responsive_tab_profilehttps://www.facebook.com/usra.medhat

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