Basic Info

Yousra El-Menshawi

2 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Environmental Engineer at Ameaster For Shipping and Trading (Environmental Consultancies and Services Sector)

Experience Details

Environmental Engineer

Engineering - Oil & Gas/Energy, Engineering - Other

Entry Level

- Carry-out site visits.
- Attend/ conduct meetings that involve technical issues with concerned parties.
- Communicate directly with the client to gather all required data and to resolve any technical issues.
- Produce technical reports/ Environmental and Social Impacts Assessment (ESIA).
- Prepare and conduct technical presentations.
- Create technical proposals.


Company Details

Ameaster For Shipping and Trading (Environmental Consultancies and Services Sector)

Cairo, Egypt

11-50 employees

Environmental Services

N/A

Apr 2015 to present (2 years 8 months)
Customer Service Agent at Vodafone

Experience Details

Customer Service Agent

Customer Service/Support

Entry Level

I was assigned to work among a team to take calls coming from England, from English customers, regarding their telephones, internet and bill problems. We were supposed to handle the angry customers and solve their problems. In order to provide the promised service level.


Company Details

Vodafone (multinational)

Giza, Egypt

More then 1000 employees

Telecommunications

www.vodafone.com.eg

Oct 2013 to Nov 2014 (1 year 1 month)
English Instructor at Bright Minds

Experience Details

English Instructor

Education/Teaching, Training/Instructor

Entry Level

I was assigned to a project based program to teach English Language to different ages people starting from teenagers to mature people, using different techniques, and methods.
Then, setting exams for my classes based on what I we studied from the books provided by the center itself. And grading them.


Company Details

Bright Minds

Giza, Egypt

51-100 employees

Education

www.brightmindscentre.com

Apr 2013 to Sep 2013 (5 months)

Education

Bachelor's Degree in Chemical Engineering

Education Details

Bachelor's Degree

Chemical Engineering

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Moharram Language School

Egypt

2007

A / Excellent / 85 -100%

N/A

Moharram Language School
2007

Training and Courses

Training/Course Details

Human Resources

Nov 2014

YAT

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBicyclingChemical EngineeringCookingCustomer ServiceCustomer Service AgentDrawingEducationEnglishEnglish InstructorEnvironmental EngineerEnvironmental EngineeringEnvironmental ServicesHuman ResourcesItalian FoodJoggingReadingSingingSony ProductsSupportTeachingTelecommunicationsVodafoneWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

chemical engineering

chemical engineering

: Advanced

: Medium

:

Less than 1 year

customer service

customer service

: Advanced

: Medium

:

Less than 1 year

teaching

teaching

: Intermediate

: High

:

Less than 1 year

writing

writing

: Intermediate

: Extreme - I love it!

:

1-3 years

Human Resources

Human Resources

: Intermediate

: High

:

Less than 1 year

Environmental Engineering

Environmental Engineering

: Intermediate

: Extreme - I love it!

:

1-3 years

Online Presence

https://twitter.com/yousra_menshawihttp://bortoqala.blogspot.com/

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