Yousra Ismail

Faisal, Giza, Egypt
  • Banking
  • Finance
  • Microsoft Office
  • Communication skills
  • CRM

Work Experience

Customer Experience Associate FinanceFull Time

Workmotion

August 2023 - October 2023 • 2 months

Billing/ Collection specialistFull Time

360 Imaging

August 2020 - April 2022 • 1 yr, 8 months

Senior premier customer service executiveFull Time

HSBC Bank

May 2015 - August 2020 • 5 yrs, 3 months

Customer care agentFull Time

Vodafone Egypt

September 2013 - December 2014 • 1 yr, 3 months

Education

  • Bachelor's Degree in Commerce-Accounting English Section

    Ain Shams University (ASU)Jan 2008 to Jan 2011 · 3 Years

  • High School - Thanaweya Amma

    Omar ibn alkhattab language school Jan 2007

Skills

Tools and Fields of Expertise

  • Banking
  • Finance
  • Microsoft Office
  • Communication skills
  • CRM
  • Zendesk
  • Oracle NetSuite
  • Accounts Receivable
  • Salesforce CRM
  • Online Marketing
  • Sap sales & distribution
  • Microsoft Excel
  • Telemarketing

Languages

  • English

    Fluent

  • Arabic

    Fluent

Training & Certifications

  • FATCA

    HSBC·2018

  • KYC

    Hsbc·2018

  • Banking operations

    Hsbc bank·2017

  • Banking risks

    Hsbc bank·2017

  • Sanctions

    HSBC·2017

  • Fraud detection

    HSBC·2016

  • Bribery and corruption

    Hsbc Bank·2016

  • Operational Risk

    Hsbc Bank·2015

  • Financial crime risk

    Hsbc Bank·2015

  • Money laundry

    Hsbc Bank·2015

  • Human Resources

    Open Training Institute·2015

  • QAC (Qualified accountant certificate)

    HPA·2012

  • QAC

    Hpa ( Highly Professional Advisors)·2012

  • Banking operations

    Piraeus Bank·2009
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