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Yousef Khaleel

IT Support Team Lead at Electrolux

10th of Ramadan City, Cairo, Egypt

Work Experience

Electrolux

  • IT Support Team LeadFull Time

    Jan 2015 - Present -10 yrs, 4 months

    Egypt , Cairo

    • Job Details:Leading IT Support team, of 7 IT Support Engineers - supporting all IT software and hardware - responsible for 4 on-premises datacenters - supporting special software and licensing - supporting IT network, CCTV, VOIP, manufacturing machines computer systems, and other technological hardware ans software - contributing and leading IT projects
  • IT Technical Support EngineerFull Time

    May 2012 - Dec 2014 -2 yrs, 7 months

    Egypt , Cairo

  • NOC EngineerFull Time

    TheWayOut

    Jul 2011 - Apr 2012 -9 months

    Egypt , Cairo

    • Job Details:- Monitoring ISP network - Troubleshoot and resolve issues with ISP network - Troubleshoot and resolve issues at Customer sites - Direct and remotely help network engineers and technicians to resolve all related issues with hospitality customers & ADSL customers.
  • Education

    • Master's Degree in cloud computing

      Cairo University (CU)

      Jan 2019 

    Skills

    • CCNA
    • MCSA
    • Certified Ethical Hacker (CEH)
    • Blockchain
    • Hyper-V
    • ITIL
    • Cloud

    Languages

    • English

      Fluent
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