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Yomna Mohamed Gouda

Quality Assurance and Control Expert

Mokattam, Cairo, Egypt

Work Experience

  • Senior Quality ManagerFull Time

    Future Group For Translation & Localization

    Nov 2019 - Present -5 yrs, 8 months

    Egypt , Cairo

    • Quality ManagerFull Time

      Future Group for Translation & Localization

      Jan 2019 - Nov 2019 -10 months

      Egypt , Cairo

      • Assistant Quality ManagerFull Time

        Future Group For Translation & Localization

        Apr 2017 - Dec 2018 -1 yr, 8 months

        Egypt , Cairo

        • Quality Assurance SpecialistFull Time

          National Company for Packing Industries

          Jun 2015 - Present -10 yrs, 1 month

          Egypt , Cairo

          • Job Details: Managing Customer Complaints (starting from response to the customer to the CAPA that is send to the customers with corrective and preventive actions.  Managing Internal Non-Conformity.  Performing weekly Audits to ensure that the Quality Management System is maintained.  Managing the implementation of Good Manufacturing Practice Requirements.  Handling customers’ rejects.  Updating procedures and work instructions in case of any updates or changes.  Managing training for labors on quality system and its requirements.

          • Education

          • Master's Degree In Quality Management in Quality

            Arab Academy for Science, Technology and Maritime Transport (AAST)

            Jan 2019 - Jan 2022 - 3 yr

          • Bachelor's Degree in Science

            Cairo University (CU)

            Jan 2004 - Jan 2008 - 4 yr

          • High School - Thanaweya Amma

            Badr Language School

            Jan 2004 

          Achievements

          * I was the youngest member in Raya Contact Center to be certified as a COPC Register Coordinator with a high success rate and only after 6 months from joining the company . * I have been rewarded from Raya holding company as a top achiever . * I have been chosen as star of the month for the team work company's value . * I have manged and worked as a supervisor with a multinational consulting company on 10 of the biggest project in my previous company. * I have been promoted from grade 7 (executive) to grade 10 (supervisor) in less that 4 years . * I have been Chosen as a Star of the quarter for my team Work achievement.

          Skills

          • quality
          • Microsoft Office
          • Process Management
          • sigma Excel
          • Client Relations
          • Microsoft Visio
          • Chemistry
          • Training

          Languages

          • Arabic

            Fluent

          • English

            Fluent

          • French

            Beginner

          Training & Certifications

          • ISO 9001:2015 Lead Auditing

            Quality Academy·2016

          • ISO 9001:2015 Lead Auditor

            Quality Academy ·2016

          • Lean Six Sigma Black Belt

            QAI Global Service·2013

          • Lean Six Sigma Black Belt Training course

            QAI Global Service·2012

          • COPC Registered Coordinator Training Course for OSPs

            COPC ( Customer and Operation Performance Center)·2011

          • Business Writing Training Course

            Raya Contact Center·2011

          • Effective Communication Skills Training Course

            Canadian Chamber Of Commerece·2010

          • COPC Registered Coordinator

            COPC ( Customer and Operation Performance Center) ·2009

          • Customer Relationship Management

            Arab Academy For Science ,Technolgy & Maritime Transport·2008

          • Quality Management Course

            Arab Academy For Science ,Technolgy & Maritime Transport·2008

          • Basic Business skills & English Training

            FGF (Future Generation Foundation)·2008

          • Drinking Water Analysis , Hazardous Contaminants and Related Laws Training

            The Center For Environmental Researches And Studies·2008

          • Water Analysis – HPLC –GC – Atomic Absorption

            The Center For Environmental Researches And Studies·2007

          • Training as a Chemist

            QARUN PETROLEUM Company·2007
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