Basic Info

Yomna ahmed

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

System administrator at Marketeers

Experience Details

System administrator

IT/Software Development, Installation/Maintenance/Repair

Experienced (Non-Manager)

• Maintain and support the following server and services:
o Domain controller
o Active directory
o DHCP
o DNS
o File server & sharing
• TMG server
o Internet security & firewall
o Crating & maintain user internet rules.
• Elastix server
o maintain & support users extensions
o maintain & support IP phone
o maintain & support IVR
• marketers-eg mails
o creating & support marketers-eg mails
o updating the address book in regular bases
• Internet lines
o maintain & support for internet lines
• Network
o maintain & support all network switches, routers, cables & points
• Backup and restore
o maintain & support company schedule backup ( user data & servers )
o Maintain & support ART backup from MAC computers.

• Workstations
o Maintain & support user workstations to keep everyone up and running at high performance
• Printers
o Maintain & support network printers & individual printers
o Communicate with supplier from maintenance and toners refuel
• Ensure design of the system allows all components to up & running 24/7.
• Troubleshoot problems reported by users.
• Make recommendations for future upgrades.
• Evaluate and modify system's performance.
• Identify user needs.


Company Details

Marketeers

Egypt

51-100 employees

Marketing and Advertising, Arts and Crafts

N/A

Jan 2015 to present (1 year 11 months)
Data and Business Solution Technical Support at Vodafone

Experience Details

Data and Business Solution Technical Support

Customer Service/Support, IT/Software Development

Experienced (Non-Manager)

Act as a first line of support to all VF Egypt internet users’ inquiries (technical / billing).
• Coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s internet Service and relative hardware.
• Ensure elimination of wrong transactions that leads to financial negative impact.
• Handle escalated calls from either the call center or directly from the customers to an outcome of maximum customer satisfaction.


Company Details

Vodafone (multinational)

Cairo, Egypt

N/A

Telecommunications

N/A

Jan 2013 to Jan 2015 (2 years)
Social media at Raya

Experience Details

Social media

Marketing/PR/Advertising , Media/Journalism/Publishing

Entry Level

• Responsible for the development of the product through understanding the behavior of our Users and identifying opportunities


Company Details

Raya (multinational)

Egypt

N/A

Telecommunications

N/A

Jan 2012 to Feb 2013 (1 year 1 month)
Training in Instrumentation and Electrical Engineering (intern) at Enppi (Engineering for the Petroleum and Process Industries)

Experience Details

Training in Instrumentation and Electrical Engineering (intern)

Engineering - Telecom/Technology

Student

N/A


Company Details

Enppi (Engineering for the Petroleum and Process Industries) (multinational)

Cairo, Egypt

N/A

Oil and Gas

N/A

Jul 2010 to Aug 2010 (1 month)

Achievements


Membership in the first aid organization at the university Membership in Resala charity works Social Media at IEEE (Egyptian Engineering Day ) . citified MTA MCSE in progress

Education

BSc in communication

Education Details

BSc

communication

New Cairo Academy for Science and Art, Egypt

C / Good / 65 - 75%

Graduation project: •E-Shape Ultra Wideband Antenna Resources •Graduation project grade: Excellent

Courses: •GSM & GPRS in Jelecom company with grade (very good ) 2010 •CCNA Advanced course •HP OVER VIEW in National Telecommunication Institute 2011

New Cairo Academy for Science and Art
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Manara Language School

Egypt

2005

B / Very Good / 75 - 85%

N/A

Manara Language School
2005

Certifications

Certificate details

CCNA ,MCSE,GSM,GPRS,HP NM1,HP NM2

Aug 2011

N/A

N/A

N/A

N/A

MTA
May 2015

Certificate details

MTA

May 2015

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

the Instrumentation and Electrical Engineering

Aug 2010

(Enppi),Cairo, Egypt,

N/A

Training/Course Details

MCSE in progress

May 2015

education

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicArts And CraftsCCNA ,MCSE,GSM,GPRS,HP NM1,HP NM2CCNA.CST MICROWAVE STUDIO.CommunicationCommunication EngineerComputerCustomer ServiceCustomer-orientedData And Business Solution Technical SupportElectronics WorkbenchEnglishEnppi (Engineering For The Petroleum And Process Industries)Fast LearningFlexibilityGSMGood Researcher.HP OVER VIEWHandles StressI Like To Learn More Of Thing At The Same Time And That Makes Me Lose Focus On Learning One Thing Or More CarefullyITInstallationInternetJournalismMCSE In ProgressMS OfficeMTAMaintenanceMarketingMarketing And AdvertisingMatlabMediaMicrosoft PowerPointMicrosoft WordOil And GasOrganizerProblem SolverPublishingRayaRepairSocial MediaSoftware DevelopmentSuccess In My Job And Promotion In The PostsSupportSystem AdministratorTeam PlayerTeam Working Through Different Projects And Activities.Technical SupportTelecommunicationsThe Instrumentation And Electrical EngineeringTraining In Instrumentation And Electrical EngineeringVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

MS Office

MS Office

: Expert

: Extreme - I love it!

:

3-5 years

electronics workbench

electronics workbench

: Expert

: Extreme - I love it!

:

1-3 years

CST MICROWAVE STUDIO®.

CST MICROWAVE STUDIO®.

: Expert

: Extreme - I love it!

:

1-3 years

GSM

GSM

: Advanced

: Extreme - I love it!

:

1-3 years

CCNA.

CCNA.

: Advanced

: Extreme - I love it!

:

Less than 1 year

Matlab

Matlab

: Intermediate

: High

:

1-3 years

HP OVER VIEW

HP OVER VIEW

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

technical support

technical support

: Expert

: Little

:

1-3 years

social media

social media

: Advanced

: Little

:

1-3 years

IT

IT

: Intermediate

: Extreme - I love it!

:

Less than 1 year

communication engineer

communication engineer

: Beginner

: High

:

Less than 1 year

Key Skills

Customer-oriented, Organizer, Problem Solver, Handles Stress, Team Player

Online Presence

https://www.linkedin.com/profile/view?id=179175555&trk=nav_responsive_tab_profilehttp://www.facebook.com/profile.php?id=1126749460

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