Yomna Samy

Assistant Manager – Relationship Management Department

• Job Details:Manage strategic relationships with a portfolio of local and international banks, aligning training solutions with institutional objectives. Increased training engagement across government entities by 30% through customized solutions. Successfully maintained long-term client partnerships with over 10+ microfinance institutions. Launched and managed strategic academic partnerships with 5+ top universities in Egypt. Act as the primary liaison between clients and internal departments to ensure the smooth execution of training plans. Deliver consultations and follow-up support, exceeding client expectations and increasing retention rates. Contribute to the design and improvement of client servicing processes. Managed diverse client portfolios including private banks, governmental entities, universities, private and large sector companies, individuals, and microfinance institutions. Tailored training and development solutions to meet the specific needs of each sector. Maintained strong partnerships with key stakeholders in academic and corporate environments. Actively contributed to expanding the institute’s footprint beyond traditional banking clients.

Senior Team Leader – Training & Development Department

• Job Details:Coordinated tailored training programs for banking professionals, in collaboration with local and international partners. Oversaw scheduling, trainer assignments, material preparation, and program evaluation. Provided support in designing internal development programs for EBI staff and trainers. Played a pivotal role in launching flagship programs targeting skill gaps in the banking sector.