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Yomna Khaled

Client Service Representative at Americana Group

Giza, Giza, Egypt

Work Experience

  • Client Service Representative

    Americana Group

    Aug 2023 - Present -1 yr, 8 months

    Egypt

    • Job Details:Handling clients and applying people skills over the telephone for customer satisfaction thus promoting the company’s image. Problem solving was one of my big responsibilities and creating a good image for the company to callers was a primary factor thus resulting to client loyalty.
  • Sales Representative

    Lara Store

    Aug 2021 - Jul 2023 -1 yr, 11 months

    Egypt

    • Job Details:Develop and implement sales strategies to meet or exceed sales targets. This might involve analyzing sales data, identifying sales trends, and creating sales plans to capitalize on opportunities. Oversee the pricing and promotion of products within the store, ensuring alignment with company-wide strategies.
  • English Language Instructor

    Baraaem Nursery Kindergarten

    Feb 2021 - Mar 2021 -1 month

    Egypt

    • Job Details:Teach basic English: alphabet, phonics, vocabulary, greetings, using fun activities. Develop language skills: pronunciation, listening, simple reading & writing. Create a positive learning environment: safe, engaging, with clear routines. Motivate and assess students: celebrate progress and adapt lessons for individual need.
  • Education

    • Bachelor's Degree in Turkish Language

      Ain Shams University (ASU)

      Jan 2024 

    Skills

    • Communication skills
    • Hard Worker
    • Microsoft Office
    • Customer Service
    • negotiation skills

    Languages

    • English

      Intermediate
    • Turkish

      Beginner
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