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Mohamed Yehia Mahmoud El Shinnawy

Operations & HR Manager

Cairo, Egypt
  • Management
  • Team Building
  • Training
  • Communications
  • Planning

Work Experience

  • Operations & HR Manager at El Sherouk Facility Management

    Jul 2017 to Apr 2018 · 10 Months
  • Supervisor Call Center at Orange

    Jan 2013 to Jun 2017 · 4 Years 4 Months
  • Team Leader Call Center at Orange Egypt

    Aug 2008 to Dec 2011 · 3 Years 5 Months
  • Call Center Respresentative at Mobinil

    Sep 2006 to Aug 2008 · 1 Years 4 Months

Education

  • MBA in Marketing

    Arab Academy for Science, Technology and Maritime Transport - Egypt 2011 to 2013 · 2 Years
  • Bachelor's Degree in Management

    Modern Academy in maadi - Egypt 2002 to 2006 · 4 Years
  • High School - Thanaweya Amma

    Gamal Abdel Nasser Language School - Egypt 2002

Activities

  • Volunteering

    Injaz Youth Program at UN Volunteers

    Jan 2009 to Jan 2010 · 1 Years 5 Months

Achievments

• I was nominated as a best achiever in Mobinil several times during 2010, 2013, 2014, 2015 &2016 • I am responsible for conducting training for new comers since 2009-2017 • I am responsible for handling field experience for the new inductions • I am responsible for quality leverage in the customer service (Target 97%) • Preparing performance analysis on adherence, quality & KPI’s 2012- current • Took part in several major projects since 2008 till now Ex: Data Gathering Project and analysis, Siebel setup and upgrade project, Outsourcing Project and analysis. Won the amateurs football league at Heliopolis sporting club Joined Injaz program for leveraging Egyptian youth

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Skills
Tools and Fields of Expertise

  • Management
  • Team Building
  • Training
  • Communications
  • Planning
  • Organizing
  • Customer Service
  • Business Planning
  • CRM Systems
  • Marketing
  • Microsoft Office
  • Siebel
  • Billing Systems
  • HR
  • Sales
  • Adobe Family
  • Microsoft Project
  • HTML
  • CSS

Languages

  • Arabic

    Fluent
  • English

    Fluent
  • French

    Beginner

Training & Certifications

  • Performance Management

    COPC · 2013
  • TOEIC

    British Council · 2012
  • GMAT

    AAST · 2011
  • Un Volunteers

    United Nations · 2010
  • Personal Effectiveness

    Quest · 2010