Yahia Attia el ashry
Global Crisis Management, Customer Experience, and Social Media Specialist
Boulaq, Cairo, EgyptWork Experience
Global Crisis Management, Customer Experience, and Social Media SpecialistFull Time
Oct 2021 - May 2022 -7 months
- Job Details:Left the company because of the layoffs
Customer Care ManagerFull Time
The Egyptian Authority for Unified Procurement "UPA"
Jul 2020 - Aug 2021 -1 yr, 1 month
Senior Global Technical Support SpecialistFull Time
Mar 2017 - Jul 2020 -3 yrs, 4 months
- Job Details:I started as a call center agent (March 2017) in voice queue, then joined the mailing department and got promoted as (SME) subject matter expert then got promoted to be Technical support global specialist.
TeamleaderFull Time
Willys Kitchen Restaurant
Dec 2015 - Mar 2017 -1 yr, 3 months
- Job Details:Stared as a call center agent (Order taker), then I got promoted to be team leader
Education
BA in management
Helwan UniversityJan 2011 - Jan 2015 - 4 yr
High School - Thanaweya Amma
OrmanJan 2011
Skills
- Customer Care
- English Training
- Product knowledge
- Content Creation
- Content Development
- Quality Assurance
- Crisis Management
- Fraud Investigation
- Customer Service
- Customer Satisfaction
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Languages
English
FluentArabic
Fluent