Basic Info

Yehia el sherbini

2 years

Cairo, Egypt

Master's Degree

Experienced

Work Experience

Installation Team at Orange Egypt

Experience Details

Installation Team

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Orange Egypt

Cairo, Egypt

More than 1000 employees

Internet/E-commerce

Mobinil.com

Sep 2015 to present (1 year 3 months)
Resolution team at Vodafone Uk

Experience Details

Resolution team

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Uk (multinational)

Cairo, Egypt

More than 1000 employees

Internet/E-commerce, Telecommunications

N/A

Sep 2016 to present (3 months)
Tier 1 at Expedia

Experience Details

Tier 1

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Expedia

Cairo, Egypt

More then 1000 employees

Airlines/Aviation, Travel and Tourism, Hospitality/Hotels

http://www.expedia.ca/

Sep 2014 to Jul 2015 (10 months)
Telesales representative at Centro Global solutions

Experience Details

Telesales representative

Customer Service/Support

Experienced (Non-Manager)

-Talk to american's people over 65 years to promote medical products


Company Details

Centro Global solutions

Cairo, Egypt

501-1000 employees

Healthcare and Medical Services

http://centroglobalsolutions.com/

Jan 2014 to Mar 2014 (2 months)
Customer support at Linkdotnet

Experience Details

Customer support

Customer Service/Support

Experienced (Non-Manager)

-Handle customers calls and solve their technical issues
-Handle frustrated customers
-Handle billing calls


Company Details

Linkdotnet

Cairo, Egypt

101-500 employees

Telecommunications, Internet/E-commerce

www.linkdsl.com

Jul 2012 to May 2013 (10 months)
Sales at Green tech camera support

Experience Details

Sales

Sales/Retail

Experienced (Non-Manager)

-Outdoor sales
-Sale Cameras Professional and their contents to the client


Company Details

Green tech camera support

Egypt

1-10 employees

Electronics and Semiconductors

N/A

May 2012 to Jul 2012 (2 months)

Education

College Diploma in Information system english

Education Details

College Diploma

Information system english

Modern Academy Maadi, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy Maadi
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

lycee el horreya

Egypt

2007

C / Good / 65 - 75%

N/A

lycee el horreya
2007

Certifications

Certificate details

Network administrator

Aug 2012

N/A

N/A

N/A

N/A

Tico
Oct 2014

Certificate details

Tico

Oct 2014

N/A

N/A

N/A

N/A

Training and Courses

English at Auc
Apr 2011

Training/Course Details

English

Apr 2011

Auc

English course

Training/Course Details

Tranzit

May 2012

Egypy air

-Finish visitors paper -take visitors to the hotel -

Training/Course Details

french course

Feb 2014

L'institu francais

niveau 5 a2

Training/Course Details

Hotels and Flights reservations

Oct 2014

Expedia.ca

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAirlinesArabicAviationBusiness DevelopmentCall CenterCiscoCustomer ServiceCustomer SupportDevelopmentDiscoverE-commerceElectronics And SemiconductorsEnglishFlexibleFrenchFrench CourseHandles StressHard WorkerHealthcare And Medical ServicesHospitalityHotelsHotels And Flights ReservationsITInformation System EnglishInstallation TeamInternetMicrosoft ExcelMicrosoft WordNetworkNetwork AdministratorPositive PeopleProblem SolverReadingResolution TeamRetailSalesSoftware DevelopmentSupportTeam PlayerTelecommunicationsTelesales RepresentativeTicoTier 1TranzitTravel And TourismTravellingVMWareVodafone UkWindows Server 2003

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Intermediate

: Fluent

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

VMWare

VMWare

: Expert

: Extreme - I love it!

:

1-3 years

Windows server 2003

Windows server 2003

: Advanced

: Extreme - I love it!

:

Less than 1 year

Cisco

Cisco

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

call center

call center

: Expert

: Extreme - I love it!

:

1-3 years

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

sales

sales

: Advanced

: Extreme - I love it!

:

Less than 1 year

It

It

: Intermediate

: Medium

:

Less than 1 year

Network

Network

: Beginner

: Medium

:

Less than 1 year

Key Skills

Hard worker, Problem Solver, Flexible / Adaptive, Handles Stress, Team Player

Online Presence

http://www.linkedin.com/homehttps://www.facebook.com/Yehia.A.elcherbini

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