YH

yasso happy

Senior Advisor, Collection Risk Management at Etisalat Misr

Egypt

Work Experience

  • Senior Advisor, Collection Risk Management

    Etisalat Misr

    Dec 2015 - Present -9 yrs, 7 months

    Egypt

    • Job Details:Monitor on invoices collected amounts to reduce bad debts and increase company revenue. Monitor payment methods through specific system to ensure payments are collected. Follow up on financial cycle of the active customer through report generated from the it to ensure accuracy of collection. Preparing periodically reports for monitoring the payments/bad debt trends. Monitor daily actions to minimize any daily complaints.
  • Technical Support Advisor

    Etisalat Misr

    Oct 2009 - Dec 2015 -6 yrs, 2 months

    Egypt

    • Job Details:Provide advanced customer service and technical support to end-users for hardware and software. Analyze, research, and resolve end-user escalation incidents or issues and troubleshooting with other IT support staff; escalate as necessary. Handling and solve all inquiries and requests from both internal and external customers.
  • Sales Person

    Vodafone Egypt

    Oct 2008 - Sep 2009 -11 months

    Egypt

    • Customer Support Representative

      Vodafone Cash Project

      Jan 2008 - Sep 2008 -8 months

      Egypt

      • Job Details:Provide advanced customer service and technical support to end-users. Handling and solve all inquiries and requests from both internal and external customers.
    • Skills

      Languages

      • Arabic

        Fluent
      • English

        Fluent
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