Basic Info

Yasmine abd elfatah

Less than 1 year

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service at Orange

Experience Details

Customer Service

Customer Service/Support

Experienced (Non-Manager)

Customer Service agent for post paid customers


Company Details

Orange (multinational)

Egypt

More than 1000 employees

Consumer Services

www.orange.eg

Jul 2016 to present (1 year 6 months)

Education

Bachelor's Degree in Commerce

Education Details

Bachelor's Degree

Commerce

Ain Shams University, Egypt

B / Very Good / 75 - 85%

Accounting

N/A

Ain Shams University
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

New high school for girls

Egypt

2012

B / Very Good / 75 - 85%

N/A

New high school for girls
2012

Training and Courses

Training/Course Details

Customer Service

Jun 2016

maadi egypt

Customer Service

Training/Course Details

accounting

Sep 2015

care medical company

N/A

Jobseeker photo

Profile Skills and Keywords

AccountingAnalyticalArabicCommerceConsumer ServicesCreativeCustomer ServiceCustomer-orientedEnglishFinancialsFrenchHRHard WorkerInternetMicrosoft AccessMicrosoft ExcelMicrosoft PowerPointMicrosoft WordOrangeSocialSupport

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Fluent

French

French

: Intermediate

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Access

Microsoft Access

: Intermediate

: Medium

:

5-7 years

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

Less than 1 year

accounting

accounting

: Expert

: Extreme - I love it!

:

1-3 years

financials

financials

: Expert

: Extreme - I love it!

:

Less than 1 year

HR

HR

: Expert

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Hard worker, Customer-oriented, Creative, Social

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