Yasmin Mohamed El-Yamani

Customer service representative (CSR)Full Time

• Job Details:As a customer service representative, or CSR, I was acting as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. I was excited to help customers as I’m patient, empathetic, and passionately communicative. I’m always putting myself in my customers’ shoes and advocate for them when necessary. My target was ensuring excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. ------------------------- Responsibilities: - Manage large amounts of incoming calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Take the extra mile to engage customers