Yassin Faheem

Sales Person

Front Office Executive

• Job Details:Handle customers in a professional way as per the standards set to ensure that a high quality experience is given to all the guests. Monitor daily bookings and ensure assigned rooms are prepared prior to check-in. Handle reservation requests, process guests payments, refunds and deposits. Ensure that all customers' general and unique requests are handled comprehensively. Anticipate guests' needs in order to accommodate them and provide an exceptional guest experience. Assist guests in transportation within the city and to other cities or countries as required. Handle stressful situations and guest complaints with a calm demeanor and pleasant manner. Assist other departments as needed.