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Yasser Muhammad Abdel-Ghaffar

Customer Relation Specialist at Eviva US

Sheikh Zayed, Giza, Egypt

Work Experience

  • Data ReviewerFull Time

    Eviva US

    Feb 2023 - Present -2 yrs, 5 months

    United States , New York City

    • Job Details:Reviewing all data of their products before being listed through several marketplaces such as Amazon, Houzz, The Home Depot, Lowe's, Overstock (Bed Bath & Beyond), Wayfair, and Walmart. While ensuring the integrity of all old data through all marketplaces as well as their own website. Then, Listing all reviewed data through all marketplaces using every marketplace's own method for such a process.
  • Customer Relation SpecialistFull Time

    Eviva US

    Feb 2022 - Present -3 yrs, 5 months

    United States , Jersey City

    • SDS Logistics AssociateFull Time

      Amazon

      Apr 2020 - Sep 2022 -2 yrs, 5 months

      Egypt , Giza

      • Job Details:Help and ensure the safe and complete delivery of Emiratis customers' orders, either sold or fulfilled by Amazon, by guiding the delivery associates and keeping in touch with customers till the successful delivery.
    • Customer Care RepresentativeFull Time

      Vodafone Egypt

      Feb 2015 - Aug 2019 -4 yrs, 6 months

      Egypt , Cairo

      • Job Details:Technical support agent for the UK account, then customer care specialist for the SME, high-premium, account.
    • Education

      • BA in English Sight & Consecutive Translation

        Cairo University (CU)

        Jan 2009 - Jan 2012 - 3 yr

      • High School - Thanaweya Amma

        Ali mubarak

        Jan 2002 

      Skills

      • Microsoft Office suite
      • Batch Files
      • Translation & Localisation
      • Microsoft Powerpoint
      • MS Word
      • excel
      • Trados
      • C Language
      • SQL
      • Accounting

      Languages

      • Arabic

        Fluent
      • English

        Advanced
      • German

        Beginner

      Training & Certifications

      • Full Stack Front-to-End Course

        One Million Arab Coders Initiative·2019
      • Databases Advanced Adminstering

        Udacity - One Million Arab Coders Intiative·2018
      • Customer Service & Business Skills

        New Horizons·2014
      • Industrial & Environmental Safety

        Carrefour·2013
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