Basic Info

Yasser Mahmoud

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Quality Coach at Stream Global Services

Experience Details

Quality Coach

Quality

Experienced (Non-Manager)

Quality Coach, responsible for evaluating the call center calls and delivering feedback to agents, coaching to world class, protecting the client's business and to be the heart of operations team


Company Details

Stream Global Services (multinational)

6 october city, Egypt

More then 1000 employees

Consumer Services

www.stream.com

Dec 2011 to present (5 years)
Samsung UK Technical Support Advisor at Teleperformance

Experience Details

Samsung UK Technical Support Advisor

Customer Service/Support

Entry Level

N/A


Company Details

Teleperformance (multinational)

Cairo & Giza, Egypt

More then 1000 employees

Business Services - Other

www.teleperformance.com

Jan 2015 to present (1 year 11 months)

Achievements


Leadership and Talent Academy Certificate (Business Development and Shadowing as a Team Manager) at Stream Global Services

Education

BA in Commerce/Accouning

Education Details

BA

Commerce/Accouning

Cairo University, Egypt

C / Good / 65 - 75%

Commerce, Accounting and Economy

N/A

Cairo University
2004 - 2010

Training and Courses

Training/Course Details

world forum for youth leaders

May 2010

Cairo University

Davos Forum for youth leaders at Cairo University, learning about leadership and negotiation

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBusiness Services - OtherCoachingCommerce/AccouningComputersConsumer ServicesCustomer CareCustomer ServiceCustomer-orientedEnglishFlexibleGuitarsHard WorkerInternetMicrosoft ExcelMicrosoft WordMobile PhonesMusicPetsQuality AssuranceQuality CoachQuality ControlSamsung UK Technical Support AdvisorSoundcloud.comStream Global ServicesSupportSupportiveTeam PlayerTeleperformanceTennisTrainingWorld Forum For Youth Leaders

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

1-3 years

Coaching

Coaching

: Expert

: Extreme - I love it!

:

Less than 1 year

Quality Control

Quality Control

: Expert

: Extreme - I love it!

:

Less than 1 year

Training

Training

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Word

Microsoft Word

: Intermediate

: High

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Coaching

Coaching

: Expert

: Extreme - I love it!

:

Less than 1 year

Customer care

Customer care

: Expert

: Extreme - I love it!

:

1-3 years

Training

Training

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Flexible / Adaptive, Team Player, Supportive

Online Presence

https://www.facebook.com/voodoochild85

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