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Yasser Mohamed Mahmoud

energetic and ambisious

Faisal, Giza, Egypt

Work Experience

  • Quality Assurance SMEFull Time

    Teleperformance Egypt

    Dec 2020 - Present -4 yrs, 7 months

    Egypt , Cairo

    • Job Details:Quality Assurance SME, leads the QA Team and leads analysis for a better performance

  • Quality Assurance AnalystFull Time

    Teleperformance

    Mar 2019 - Present -6 yrs, 4 months

    Egypt , Giza

    • Quality Assurance SupervisorFull Time

      Almosafer.com

      Aug 2017 - Dec 2017 -4 months

      Egypt

      • Validation Desk RepresentativeFull Time

        Teleperformance Egypt

        May 2015 - Aug 2017 -2 yrs, 3 months

        Egypt , Cairo

        • Job Details:handling offline escalation to the concerned departments and performing call backs to the customer to provide a resolution

        • Education

        • BA in Commerce/Accouning

          Cairo University (CU)

          Jan 2004 - Jan 2010 - 6 yr

        Achievements

        Leadership and Talent Academy Certificate (Business Development and Shadowing as a Team Manager) at Stream Global Services

        Skills

        • Customer Care
        • Customer Care
        • Coaching
        • Quality Control
        • Coaching
        • Training
        • Training
        • Microsoft Excel
        • Microsoft Word

        Languages

        • English

          Fluent

        • Arabic

          Fluent

        Training & Certifications

        • world forum for youth leaders

          Cairo University ·2010
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