Basic Info
Yasser Mahmoud
5 years
Giza, Egypt
Bachelor's Degree
Experienced
Work Experience
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Quality Coach at Stream Global Services
Experience DetailsQuality Coach Quality Experienced (Non-Manager) Quality Coach, responsible for evaluating the call center calls and delivering feedback to agents, coaching to world class, protecting the client's business and to be the heart of operations team Company DetailsStream Global Services (multinational) 6 october city, Egypt More then 1000 employees Consumer Services www.stream.com
Dec 2011 to present (5 years 7 months)
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Samsung UK Technical Support Advisor at Teleperformance
Experience DetailsSamsung UK Technical Support Advisor Customer Service/Support Entry Level N/A Company DetailsTeleperformance (multinational) Cairo & Giza, Egypt More then 1000 employees Business Services - Other www.teleperformance.com
Jan 2015 to present (2 years 6 months)
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Validation Desk Representative at Teleperformance Egypt
Experience DetailsValidation Desk Representative Customer Service/Support Experienced (Non-Manager) handling offline escalation to the concerned departments and performing call backs to the customer to provide a resolution Company DetailsTeleperformance Egypt (multinational) Cairo, Egypt More than 1000 employees Consumer Services N/A
May 2015 to present (2 years 2 months)
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Achievements
Leadership and Talent Academy Certificate (Business Development and Shadowing as a Team Manager) at Stream Global Services
Education
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BA in Commerce/Accouning
Education DetailsBA Commerce/Accouning Cairo University, Egypt C / Good / 65 - 75% Commerce, Accounting and Economy N/A Cairo University
2004 - 2010
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Training and Courses
Training/Course Detailsworld forum for youth leaders May 2010 Cairo University Davos Forum for youth leaders at Cairo University, learning about leadership and negotiation |
Last update 1 days ago.
Profile Skills and Keywords
AdaptiveArabicBusiness Services - OtherCoachingCommerce/AccouningComputersConsumer ServicesCustomer CareCustomer ServiceCustomer-orientedEnglishFlexibleGuitarsHard WorkerInternetMicrosoft ExcelMicrosoft WordMobile PhonesMusicPetsQuality AssuranceQuality CoachQuality ControlSamsung UK Technical Support AdvisorSoundcloud.comStream Global ServicesSupportSupportiveTeam PlayerTeleperformanceTeleperformance EgyptTennisTrainingValidation Desk RepresentativeWorld Forum For Youth LeadersSelf-assesed Skills
Tools and Technologies
Customer Care
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Coaching
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Quality Control
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Training
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Microsoft Word
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Microsoft Excel
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Fields of Expertise
Coaching
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Customer care
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Training
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Key Skills
Hard worker, Customer-oriented, Flexible / Adaptive, Team Player, SupportiveOnline Presence
