
Yasser Magdy Elshourafah
Incident Management Specialist at Orange Business Services
Alexandria, EgyptWork Experience
Incident Management SpecialistFull Time
Orange Business Services
Jan 2020 - Present -5 yrs, 6 months
- Job Details:To provide a professional first technical point of contact for the customer, Diagnose faultrelated cases by effectively utilizing software diagnostics and other network/product utility programs. Provide updates as needed to the customer in order to meet performance objectives. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.To perform technical escalations in line with company procedure.To monitor systems, customer network security and products, and deal with alerts and events as appropriate.To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.Document all troubleshooting and a case management actions via the electronic case management system and to conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults .
Application EngineerFull Time
Honeywell
Jul 2018 - Dec 2019 -1 yr, 5 months
- Job Details:ensure that required prerequisites (e.g. design inputs, tools, and documentation) are in place prior to commencing work; produce part(s) of total functional design specifications under supervision and produce technical design specifications under supervision; execute implementation work assignments to appropriate standards and quality systems; execute test work assignments to appropriate standards and quality systems;execute documentation work assignments to appropriate standards and quality systems; share technical knowledge with project team, supervisor, own discipline and other engineering disciplines alongside visiting customer site, as and when required, to undertake engineering and / or commissioning work.
IT EngineerFull Time
Naval College
Jan 2017 - Jun 2017 -5 months
Egypt , Alexandria
- Job Details:Creating Domain Controller and responsible for Network management and Servers Configurations
Education
Bachelor's Degree in Communtation Engineering
Arab Academy for Science, Technology and Maritime Transport (AAST)Jan 2011 - Jan 2016 - 5 yr
High School - Thanaweya Amma
victory collegeJan 2011
Languages
Arabic
FluentEnglish
AdvancedFrench
Beginner
Training & Certifications
AWS Solution Architect SAA-C02
2020Redhat System Administrator EX200
2020CCNA Security
2019DCS Virtualization Qualifications
2019CCNA Routing and Switching
2018