Yasser Magdy Elshourafah

Incident Management SpecialistFull Time

• Job Details:To provide a professional first technical point of contact for the customer, Diagnose faultrelated cases by effectively utilizing software diagnostics and other network/product utility programs. Provide updates as needed to the customer in order to meet performance objectives. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.To perform technical escalations in line with company procedure.To monitor systems, customer network security and products, and deal with alerts and events as appropriate.To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.Document all troubleshooting and a case management actions via the electronic case management system and to conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults .

Application EngineerFull Time

• Job Details:ensure that required prerequisites (e.g. design inputs, tools, and documentation) are in place prior to commencing work; produce part(s) of total functional design specifications under supervision and produce technical design specifications under supervision; execute implementation work assignments to appropriate standards and quality systems; execute test work assignments to appropriate standards and quality systems;execute documentation work assignments to appropriate standards and quality systems; share technical knowledge with project team, supervisor, own discipline and other engineering disciplines alongside visiting customer site, as and when required, to undertake engineering and / or commissioning work.