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Yasser Magdy Elshourafah

Incident Management Specialist at Orange Business Services

Alexandria, Egypt

Work Experience

  • Incident Management SpecialistFull Time

    Orange Business Services

    Jan 2020 - Present -5 yrs, 6 months

    • Job Details:To provide a professional first technical point of contact for the customer, Diagnose faultrelated cases by effectively utilizing software diagnostics and other network/product utility programs. Provide updates as needed to the customer in order to meet performance objectives. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.To perform technical escalations in line with company procedure.To monitor systems, customer network security and products, and deal with alerts and events as appropriate.To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.Document all troubleshooting and a case management actions via the electronic case management system and to conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults .
  • Application EngineerFull Time

    Honeywell

    Jul 2018 - Dec 2019 -1 yr, 5 months

    • Job Details:ensure that required prerequisites (e.g. design inputs, tools, and documentation) are in place prior to commencing work; produce part(s) of total functional design specifications under supervision and produce technical design specifications under supervision; execute implementation work assignments to appropriate standards and quality systems; execute test work assignments to appropriate standards and quality systems;execute documentation work assignments to appropriate standards and quality systems; share technical knowledge with project team, supervisor, own discipline and other engineering disciplines alongside visiting customer site, as and when required, to undertake engineering and / or commissioning work.
  • IT EngineerFull Time

    Naval College

    Jan 2017 - Jun 2017 -5 months

    Egypt , Alexandria

    • Job Details:Creating Domain Controller and responsible for Network management and Servers Configurations
  • Education

    • Bachelor's Degree in Communtation Engineering

      Arab Academy for Science, Technology and Maritime Transport (AAST)

      Jan 2011 - Jan 2016 - 5 yr

    • High School - Thanaweya Amma

      victory college

      Jan 2011 

    Skills

    • Linux
    • Networking
    • Cisco
    • Amazon AWS
    • Windows Server

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • French

      Beginner

    Training & Certifications

    • AWS Solution Architect SAA-C02

      2020
    • Redhat System Administrator EX200

      2020
    • CCNA Security

      2019
    • DCS Virtualization Qualifications

      2019
    • CCNA Routing and Switching

      2018
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