Yasser Adel El Hamamsy

Acting Desk ManagerFull Time

• Job Details: Responsible for all the day to day operation of the Front Desk during the daily working hours.  Controlling the VIP and groups room allocation.  Communicating with the other F.O sections and other departments concerning any arrangements needed for the in house guests or arrivals.  Participating with the Front Office Management in achieving the departmental goals.  Finalizing the outstanding balances, as per the company regional credit policy. • Prepare documentation for daily business • Ensure prompt, efficient and courteous reception of guests • Record and administer arrivals and departures • Assist in training new staff members, coach them and monitor their performance • Ensure the desk is covered at all times, allocating meal breaks sensibly • Full awareness of current daily status of Hotel • Ensure smooth hand over to next shift • Thoroughly conversant with all room types, décor and outlook • Communication and recording of complaints • Be aware of daily functions, events, VIP and group arrivals • To carry out any other duties as required • To be aware and implement the S.G.S.S. Standards. • To maintain a professional appearance. • Welcoming Guests upon check-in and check-out, and uses Guest’s First and last names. • Knows how to handle reservations new, amendments, cancellation, confirmation, check-in time, Guarantee a reservation