Basic Info

Yasser Abourashed

More than 15 years

Cairo, Egypt

Bachelor's Degree

Senior Management

Work Experience

IT Manager ; Department Head at SPEED Ahmed Hassan Co.

Experience Details

IT Manager ; Department Head

Operations/Management, IT/Software Development, C-Level Executive/GM/Director

Senior Management (e.g. VP, CEO)

• SPEED IT Department Enhancement:
- Reviewed and defined SPEED’s IT Organization Structure to Build and develop a specialized high performance IT Team.
- Enhance IT Team capabilities and appoint experienced candidates
- Documenting IT Policies and Procedures, and required Forms
- Defined and Completed IT Team Roles & Responsibilities, JD, and KPIs
- Reviewed SPEED’s IT vendors, partners, & Suppliers Contracts/SLAs and had backup resources
- Reviewed Software License Usage and Scheduled for Full Legalization
- Prioritizing, Planning, and Managing Business IT Related Projects.
-Budgeting and Procurement; defined yearly budget based on the yearly objectives, planned projects, and required resources.

• SPEED IT Foundation Enhancement:
- Managed and Supported Active Directory Users Data Integrity, with HR Department.
- Reviewed and Enhanced Network; Passive and Active, Connectivity; Main and Backup
- Reviewed and Enhanced Main Data Center Security, Network, Servers, and Storage.
- Implementing Network & Systems Monitoring Tools, Helpdesk Ticketing & Reporting System
- Reviewed and identified technologies to improve scalability and availability of the overall SPEED’s IT environment.
- SPEED’s IT Infrastructure Documentation and Updates.

• Core Business Applications Enhancement
- Reviewed and Enhanced Data Backup capabilities; Tools, Schedule, and Archiving.
- Investigating, planning, and implementing business continuity solutions.
- Planning and Preparing for a Disaster Recovery Site Implementation.
- Implementing Audio & Video Conferencing for Sales Team Internal & External Meetings.
- Planned and Implemented the Sub-D Automaton Project; for Sales team.
- Technical Consultation and Support for different business systems requirement; Security Cameras, Fixed Assets, HR Attendance, Fleet Management, and Tracking systems.


Company Details

SPEED Ahmed Hassan Co.

Alexandria, Egypt

More than 1000 employees

Logistics and Supply Chain , FMCG, Warehousing

www.speed.com.eg

Jun 2012 to Sep 2016 (4 years 3 months)
IT Operations & Projects Manager at Palm Hills Developments

Experience Details

IT Operations & Projects Manager

Operations/Management, IT/Software Development, Project/Program Management

Manager

IT Operations Manager:
• Manage the entire IT Operations and Infrastructure division including; System Administration, Network Administration, Technical Support & Helpdesk
• Responsible for the delivery of reliable, secure, and cost-effective infrastructure including developing high-yielding relationships with all vendors.
• Identify technologies to improve scalability and reliability of the overall IT environment.
• Catalyze positive advancement in IT capabilities and stability.
• Recommend, design, and implement IT infrastructure projects;
- Network Connectivity (LAN & WAN) - Messaging Services
- Directory Services - File & Print Service
- Security (Network & Systems) - Video & Phone Conference
- Collaboration & Mobility - Intranet Portal
- Backup Systems - Telephony
• Budgeting and Procurement; defined yearly budget based on the yearly objectives, planned projects, and required resources.
• Ensure highly reliable, secured and available IT infrastructure to support the business.
• Manage, prioritize, and support IT department initiatives and goals.
• Benchmark and assess IT industry competitiveness, also review and evaluate emerging technologies for practical application.
• Build and develop a high performance team.
• Disaster recovery planning, training, and documentation.

IT Projects Manager:
• Responsible for creating and maintaining all information technology projects plans
• Communicates tasks, milestones, status and resource allocation and metrics.
• Partners with project sponsor(s) to define project objectives, scope, schedule, and budget.
• Leads and directs project teams to meet project objectives.
• Evaluates and reports progress in terms of quality and performance metrics.
• Deliver reliable, secure, and cost-effective systems and core applications, including developing high-yielding relationships with application vendors.
• Utilize professional IT project management methodologies to ensure projects are delivered on schedule and budget.
• Managed applications; Oracle E-Business Suite R12 (ERP System), HITS (HR System), Microsoft Dynamics CRM 4.0, Autodesk Vault, Primavera & Contract Manager.


Company Details

Palm Hills Developments

Cairo, Egypt

More then 1000 employees

Real Estate/Property Management

www.PalmHillsDevelopments.com

Jul 2008 to May 2012 (3 years 10 months)
Project Manager (Network) at Global Brands Group

Experience Details

Project Manager (Network)

Project/Program Management

Manager

- Project Manager
• Managed the “AUC New Campus IT Cabling Infrastructure” along with other Network cabling infrastructure projects.
• Gathered, defined, and documented projects’ requirements and scope, planned activities sequencing and schedule, defined resources and team requirements, handled Customer, Management, and Team communications, managed projects’ changes, and budget.

- MIS Manager
• Tasks were focused on analyzing, recommending, planning, implementing, & controlling I.T. processes and solutions.
• Acting as an in-house consultant to work with various functional areas of Global Brands on providing advices and guidance that support business operations through the effective use of I.T.
• Worked with management on defining business requirements for I.T. solutions.
• Created, maintained and enforced policies and procedures regarding all computer operations.
• Collected information and spooked to managers and staff for feedback and ideas on any difficulties and/or improvements.
• Project Management: along the MIS manager role, I was assigned the Project Manager Role for three projects; (Audi Bank first 5 Branches in Egypt, CITADEL Capital movement to 4 Seasons Building, and NPC movement to Maadi).

- Technical Support Manager
Managed the software department; Desktop and Back Office teams, responsible for handling customers’ software support inquiries; client and server sides. Both teams handled client calls, support agreements, outsourcing, and solutions design and implementation.
• Reviewed, evaluated, and defined requirements according to department history, current work and demand; (coordinated with other departments; Services Org., Sales, HW and Network.).
• Constantly analyzed departmental response to customer inquiries via visits, telephone and email.
• Ensured complete documentation for each customer call.
• Implemented Team regular performance appraisals.


Company Details

Global Brands Group

Cairo, Egypt

101-500 employees

Information Technology Services, Computer Hardware, Computer Software

www.gbrands.com

Jun 2004 to Jun 2008 (4 years)
Project Manager (IT Education) at VirgiTech Training and Education Technologies – NIIT Licensee

Experience Details

Project Manager (IT Education)

Project/Program Management, Education/Teaching, Training/Instructor

Manager

VirgiTech Training and Education Technologies – NIIT Licensee
(A merge between Gateway Information Technologies and Virgitech Corporation)
NIIT: Global Computer Education &Training company.
VTE: NIIT Licensee, Microsoft Gold Partner, Microsoft Certified Technical Education Center (Awarded Egypt CTEC of the Year & the best Microsoft CTEC on Africa and Middle East for the year 2003), ORACLE Education Partner, Prometric testing center, VUE testing center.

- Project Manager
• Planed and Managed the Project awarded by the Ministry of Industry, Productivity and Vocational Training Department, for Developing and Implementing a Curriculum for a Computer and Network Maintenance Department, a 3 years program, in its vocational training centers. (Phase1 awarded 2002: 5 centers in 4 Egyptian Governorates, Phase 2, awarded 2003: 10 centers in 9 Egyptian Governorates).
• Developed & Implemented the Curriculum for the three Years Program.
• Established open communication between all team members involved in the project and at any given time had available the order, guidelines, specifications and information necessary for the development of the project.
• Ensured that team members meet deadlines as well as well managed the budget assigned to the project in order to reach the desired results.
• Ensured the availability of Training service infrastructure and materials.
• Identified and Implemented the training needs of project staff.
• Conducted Project Review Meeting and decide the corrective action.
• Introduced e-Learning & Blended Learning solutions to PVTD and MKI.
• Managed the translation of INGENATIC's eTr@iners; (e-Learning contents) from English to Arabic.


Company Details

VirgiTech Training and Education Technologies – NIIT Licensee

Giza, Egypt

101-500 employees

Training and Coaching, Information Technology Services

N/A

Jun 2002 to May 2004 (1 year 11 months)
Centers Manager (IT Training) at Gateway Information Technologies - NIIT Licensee

Experience Details

Centers Manager (IT Training)

Operations/Management, Education/Teaching, Training/Instructor

Manager

Gateway Information Technologies - NIIT Licensee
NIIT: Global Computer Education &Training company
GIT: NIIT Licensee, Microsoft Solution Provider, Microsoft Certified Technical Education Center, ORACLE Education Partner, & Prometric testing center.

- Centers Manager (responsible for the operations of two Training centers)
• Planned for launching of new batches.
• Planned marketing activities for the two centers and new products’ launching including new adds, promotional schemes, seminars and exhibitions
• Ensured the availability and maintenance of services infrastructure, services materials and trained personnel.
• Identified the training needs of centre staff.
• Conducted the Centre Review Meetings and decided corrective actions.
• Procured required training materials from NIIT and Microsoft.


Company Details

Gateway Information Technologies - NIIT Licensee

Cairo, Egypt

101-500 employees

Training and Coaching, Education

N/A

Jan 2000 to Jun 2002 (2 years 5 months)

Education

Bachelor's of Electronics & Computer Engineering in Electronics Engineering

Education Details

Bachelor's of Electronics & Computer Engineering

Electronics Engineering, Communication Engineering, Computer Engineering

Higher Technological Institute (HTI), Egypt

Not specified

N/A

N/A

Higher Technological Institute (HTI)
1988 - 1994

Certifications

MCP
Jun 1996

Certificate details

MCP

Jun 1996

N/A

N/A

N/A

N/A

MCSE
Jun 1997

Certificate details

MCSE

Jun 1997

N/A

N/A

N/A

N/A

MCT
Jan 1999

Certificate details

MCT

Jan 1999

N/A

N/A

N/A

N/A

TOGAF® 9 Foundation Certificate
May 2017

Certificate details

TOGAF® 9 Foundation Certificate

May 2017

95 out of 100

http://togaf9-cert.opengroup.org/certified-individuals

YAR25768

The Open Group

TOGAF is a framework - a detailed method and a set of supporting tools - for developing an enterprise architecture.
(refer to www.opengroup.org/architecture)
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Last update more than 2 months ago.

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Profile Skills and Keywords

AnalyticalArabicBusiness-orientedCenters Manager (IT Training)Communication EngineeringComputer EngineeringComputer HardwareComputer SoftwareEducationElectronics EngineeringEnglishFMCGITIT Manager ; Department HeadIT Operations & Projects ManagerInformation Technology ServicesLeaderLogistics And Supply ChainMCPMCSEMCTManagementPlannerProblem SolverProgram ManagementProjectProject Manager (IT Education)Project Manager (Network)Property ManagementReal EstateSoftware DevelopmentTOGAF 9 Foundation CertificateTraining And CoachingWarehousing

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Intermediate

: Fluent

: Advanced

Key Skills

Analytical, Leader, Planner, Business-oriented, Problem Solver

Online Presence

https://eg.linkedin.com/in/yasserabourashed

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