Yasse Abdel Hady

System EngineerFull Time

• Job Details:• Represented the IT department as a member of the innovation committee which was responsible for exploring, develop and deliver new ideas, technologies, equipment, and processes that add value within DAR represented to stakeholders across all brunches. • Worked closely with customers, internal staff, and other stakeholders to determine the planning, implementation, and integration of system-oriented projects. • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components. • Maintaining and communicating project plan and status updates proactively • Installed, configured, tested, and Maintained 2000+ Windows computers, application software, system management tools, and routinely test installed software for glitch detection and other issues. • Used expert problem-solving skills to fix network issues 40% faster than the previous admin. • Led successful facility-wide Windows 10 transition. Upgraded 1000+ employees to the new system. • Providing support for Microsoft Server Operating Systems, Microsoft Office 365, VMware, Citrix, SAN, SCCM, and Active Directory. • Deploying and supporting Microsoft Windows Server platform. • Performing a series of regularly scheduled maintenance activities during approved maintenance windows. • Documenting Standard Operating Procedures for the team to follow. • Deploying security updates and patches-Managing and monitoring all installed systems and infrastructure. • Managed the use of various types of databases and configured, installed, and upgraded new ones. • Managed and monitored all installed systems for ensuring the highest levels of systems and infrastructure availability. • Managed & troubleshoot networks, intranet & internet connectivity throughout all branches. • Maintained up-to-date knowledge of emerging server tools and technologies • Provides specific vulnerability remediation support for all devices, including laptops, workstations, printers, and network devices (including mobile devices), based on the Regional Director's priorities. • Uses SCCM, SCOM, and product logs to locate workstations and servers that have inventory and deployment and uses provided scripts, tools, and vendor products to troubleshoot and resolve the issue and verify resolution. This includes MS patching, unauthorized software remediation, baseline image deficiencies, etc. • Provided on-site analysis of security posture, to include firewall, router, switch, and security services (Host-Based Security System (HBSS) • Conducted a vulnerability analysis of workstations and servers to ensure they are hardened. • Performed network and log analysis for potential on-going attacks against company sites.

Help Desk EngineerFull Time

• Job Details:• Provided 2nd and 3rd level technical support and troubleshooting to system users, internal and external clients earning a reputation for complex problem resolution and professionalism. • Resolving escalated tickets and providing after-hours (rotational) support as needed for problem analysis and resolution • Diagnosing and providing a path to resolving various technical issues for the local and remote user through provided remote support tools • Resolving the technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. • Provided technical direction to IT, support staff. • Establish, maintain, and update files, databases, records, and other documentation. • Simulate or recreate user problems to resolve operating difficulties

Site EngineerFull Time

• Job Details:• Prepared master schedule to track project deliverables and meet key milestones. • Conducted SAT (Site Acceptance Test), SIT (Site Integration Test), ETET (End to End Test). -Responsible for all the activities concerning pre-commissioning, commissioning, start-up, test run, and handing over of the Projects. • Support the HSE Manager for the aspects falling within his area of responsibility and for the preparation of the general HSE Plan. • Security Management System (SMS) Project Execution in “Novartis” Project in Cairo, Egypt, “military intelligence” Cairo, Egypt,” AUC” Cairo, Egypt. All these systems consist of 2 sub-systems i.e. IP CCTV, Access Control, The CCTV system consists of around 100 Nos. of cameras connected to Camera Servers. Access Control System consists of around 80 doors connected to central software through Serial Bus and TCP/IP network and Access controls system integrated with bus terminal gate, parking gates, and a revolving door. • Database manipulation using SQL Management studio, SQL Code and GUI • Design and Programming using PSOC microcontroller and PIC “ARM”. • Installed and repaired of electronics equipment such as power supplies, electronics boards. • Installed and configured surveillance systems such as IP Cams, DVR, NVR, NAS, switches, and servers. • Design and implement the hardware of the access control system. • Research and development for electronics and control systems. • Design and implement Network devices “switches, access devices “and wiring. • Installed, configured, tested, and Maintained Avaya switches and Networks. • Designing maintained and analysis of electronic circuit and systems