Yasser Mohamed
Lead Manager
Alexandria, EgyptWork Experience
Tom’s Pest Control
Nov 2023 - Dec 2024 -1 yr, 1 month
- Job Details:Selling pest control services to clients. Ranked as the #1 sales team member across the sales team for a whole year, with an avg of 40% conversion rate. Actively listening to clients' needs, providing solutions, and upselling extra services.
Want to Sell Now
May 2023 - Aug 2025 -2 yrs, 3 months
- Job Details:Qualifying leads for SR ACQS to close deals. Daily tasks include reading scripts, asking Socratic questions to dive deeper into motivation, asking about property conditions, going through the underwriting process utilizing all MLS such as Zillow, Redfin, Realtor, Homes.com, etc. Daily follow-up calls, texts, emails, arranging appointments, addressing concerns, questions, and objections handling.
Walmart Account
Sep 2022 - Oct 2023 -1 yr, 1 month
Egypt
- Job Details:Maintaining a positive WOW and MOM trend for all internal and external KPIs. Leading an avg of 25 CSRs, 15 SMEs, and 4 compliance team members. Eliminating absenteeism and managing staffing compliance.
TUI UK
May 2021 - Aug 2022 -1 yr, 3 months
- Job Details:Front-liner agent answering and making outbound calls to help customers with their booking requests, amendments, itineraries, and rescheduling. Utilizing Salesforce CRM for smooth operation.
Skills
- english language
- closer
- Excellent communication skills, both verbal and written
- Strong analytical skills & attention to details
- Sales expert & delivering awesome CX
- Strong phone etiquette & building rapport
- Eager to learn & open to honest feedback
- Self-motivated, goal-oriented, and results-driven
- Critical thinking & strategic planning
- Decision-making & taking ownership
Languages
Arabic
FluentEnglish
Beginner