profile-img

Yassen Mahfouz

Customer Support Specialist - Technical Support

New Akhmim, Sohag, Egypt

Work Experience

  • Customer Support Specialist - Technical SupportFull Time

    Telecom Egypt (sprint Egypt)

    Jan 2025 - Jun 2025 -5 months

    Egypt , Cairo

    • Job Details:I have experience as a technical support and customer support specialist, where I acquired extensive knowledge and expertise in the field. By assisting customers from diverse backgrounds and resolving numerous technical issues, I consistently met my team’s KPIs. Now, I am eager to embrace a new challenge that will allow me to showcase my abilities and achieve further success.I am particularly interested in opportunities that will enable me to leverage my problem-solving skills and my commitment to delivering exceptional customer service. I believe that my background in technical and customer support has prepared me well to contribute effectively to any team. In my next role, I hope to collaborate with colleagues who are equally passionate about innovation and customer satisfaction, and together, we can drive meaningful results.I am excited about the prospect of joining a forward-thinking company that values innovation and continuous improvement. My goal is to find a role where I can not only utilize my existing skills but also expand my knowledge and grow professionally. I am particularly drawn to organizations that prioritize employee development and foster a culture of inclusivity and teamwork. By working in such an environment, I am confident that I can make a significant impact and help the company reach new heights.
  • E-commerce Operations SpecialistFull Time

    Mawsoataldecor | موسوعة الديكور

    Nov 2023 - Sep 2024 -10 months

    Saudi Arabia , Jeddah

    • Job Details:I have successfully led the digital strategy and execution for our online presence, managing every aspect from brand identity design to full-scale market analysis and SEO optimization. My role encompasses: Brand and Visual Identity: Designed the logo and other essential visual elements for the website and social media channels, ensuring consistent brand representation across all platforms. SEO and Content Strategy: Spearheaded SEO initiatives, including comprehensive market research, competitor analysis, and keyword optimization. Through targeted content marketing, I have consistently outranked competitors, even those with higher domain authority and larger advertising budgets. Notably, I achieved top rankings for high-competition short-tail keywords like "Carpet Tile" and "Parquet" organically, outperforming even industry giants. Ecommerce Operations Management: Managed all aspects of ecommerce operations, including product listing, pricing strategy, and inventory management. I also developed effective supplier relationships by continuously updating product assortments and pricing, and creating promotional designs. Customer Relationship Management: Ensured seamless customer experiences by managing order processing, segmenting geographical areas for optimized shipping, and handling invoice creation—both for quotations and tax invoices—without the aid of an ERP system. In my current role, I am solely responsible for the entire marketing and ecommerce operations, demonstrating the ability to drive significant results independently. I am confident that, when integrated into a professional team like yours, these results would scale exponentially.
  • Education

    • Bachelor's Degree in Degree Details

      Sohag University

      Jan 2018 - Jan 2021 - 3 yr

    Skills

    • Customer Support
    • All my skills Shown in my CV

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • French

      Beginner

    Training & Certifications

    • Network Support and Security

      Cisco·2025
    • Complete Creative Writing Megacourse: Beginner to Expert

      Udemy·2023
    • بحوث الإعلام التفاعلي

      Edraak إدراك·2022
    • Complete Canva Megacourse: Beginner to Expert

      Udemy·2022
    • Criminology and Criminal Psychology

      Udemy·2022
    • Excellence in Product and Brand Management

      Udemy·2022
    • The Complete Microsoft Teams Course

      Udemy·2022
    • Master SWOT Analysis

      Udemy·2022
    • Digital Transformation

      Udemy·2022
    • Best Wordpress and marketing course

      Udemy·2021
    • Analyze Your Niche Market

      Udemy·2021
    • Certified Information Systems Security Professional (CISSP)

      Cybrary·2021
    • Effective Leadership Effective Leadership

      HP LIFE·2021
    • Project Management Foundations Project Management Foundations

      LinkedIn·2021
    • Marketing Communicatios as a strategic function Marketing Communicatios as a strategic function

      The Open University·2020
    Share this Profile