
Yassen Mahfouz
Customer Support Specialist - Technical Support
New Akhmim, Sohag, EgyptWork Experience
Customer Support Specialist - Technical SupportFull Time
- Job Details:I have experience as a technical support and customer support specialist, where I acquired extensive knowledge and expertise in the field. By assisting customers from diverse backgrounds and resolving numerous technical issues, I consistently met my team’s KPIs. Now, I am eager to embrace a new challenge that will allow me to showcase my abilities and achieve further success.I am particularly interested in opportunities that will enable me to leverage my problem-solving skills and my commitment to delivering exceptional customer service. I believe that my background in technical and customer support has prepared me well to contribute effectively to any team. In my next role, I hope to collaborate with colleagues who are equally passionate about innovation and customer satisfaction, and together, we can drive meaningful results.I am excited about the prospect of joining a forward-thinking company that values innovation and continuous improvement. My goal is to find a role where I can not only utilize my existing skills but also expand my knowledge and grow professionally. I am particularly drawn to organizations that prioritize employee development and foster a culture of inclusivity and teamwork. By working in such an environment, I am confident that I can make a significant impact and help the company reach new heights.
E-commerce Operations SpecialistFull Time
Mawsoataldecor | موسوعة الديكور
Nov 2023 - Sep 2024 -10 months
Saudi Arabia , Jeddah
- Job Details:I have successfully led the digital strategy and execution for our online presence, managing every aspect from brand identity design to full-scale market analysis and SEO optimization. My role encompasses: Brand and Visual Identity: Designed the logo and other essential visual elements for the website and social media channels, ensuring consistent brand representation across all platforms. SEO and Content Strategy: Spearheaded SEO initiatives, including comprehensive market research, competitor analysis, and keyword optimization. Through targeted content marketing, I have consistently outranked competitors, even those with higher domain authority and larger advertising budgets. Notably, I achieved top rankings for high-competition short-tail keywords like "Carpet Tile" and "Parquet" organically, outperforming even industry giants. Ecommerce Operations Management: Managed all aspects of ecommerce operations, including product listing, pricing strategy, and inventory management. I also developed effective supplier relationships by continuously updating product assortments and pricing, and creating promotional designs. Customer Relationship Management: Ensured seamless customer experiences by managing order processing, segmenting geographical areas for optimized shipping, and handling invoice creation—both for quotations and tax invoices—without the aid of an ERP system. In my current role, I am solely responsible for the entire marketing and ecommerce operations, demonstrating the ability to drive significant results independently. I am confident that, when integrated into a professional team like yours, these results would scale exponentially.
Education
Bachelor's Degree in Degree Details
Sohag UniversityJan 2018 - Jan 2021 - 3 yr
Languages
Arabic
FluentEnglish
AdvancedFrench
Beginner
Training & Certifications
Network Support and Security
Cisco·2025Complete Creative Writing Megacourse: Beginner to Expert
Udemy·2023بحوث الإعلام التفاعلي
Edraak إدراك·2022Complete Canva Megacourse: Beginner to Expert
Udemy·2022Criminology and Criminal Psychology
Udemy·2022Excellence in Product and Brand Management
Udemy·2022The Complete Microsoft Teams Course
Udemy·2022Master SWOT Analysis
Udemy·2022Digital Transformation
Udemy·2022Best Wordpress and marketing course
Udemy·2021Analyze Your Niche Market
Udemy·2021Certified Information Systems Security Professional (CISSP)
Cybrary·2021Effective Leadership Effective Leadership
HP LIFE·2021Project Management Foundations Project Management Foundations
LinkedIn·2021Marketing Communicatios as a strategic function Marketing Communicatios as a strategic function
The Open University·2020