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Yasmine Zakaria Abbas

Technical Sales Lead

Sheikh Zayed, Giza, Egypt

Work Experience

  • Technical sales lead and customer supportFull Time

    olam food Ingredients (ofi)

    Jan 2025 - Present -6 months

    • Innovation and Quality LeadFull Time

      olam food Ingredients (ofi)

      Jul 2024 - Dec 2024 -5 months

      • Corporate customer inquiries and Quality Assurance leadFull Time

        olam food ingredients

        Aug 2017 - Present -7 yrs, 11 months

        Egypt

        • Job Details:Quality Assurance Executive at the Innovation and Quality Department : - Handling Customer Complaints and Responsible for reporting the Data of Complaints using Olam international Trackers. - Responsible for Customer Requests - Handling Customer's Samples - Handling Customer Questionnaires - Innovation Projects - Preparing Specifications Matrix (Internal and External) - Responsible for the Document Control Process -Third Party Audits Team Member( ISO 9001:2015 - BRC - ISO 22000 - Kosher - HALAL - EOS - Customers Audits - NOB - ECOA) - Trend Analysis Of Quality KPIs
      • Senior Quality Assurance EngineerFull Time

        The Kraft Heinz Company

        May 2016 - Aug 2017 -1 yr, 3 months

        Egypt , Giza

        • Job Details:1) Quality Risk Management Process: - Responsible for some of the system standards(Document Control – Risk Assessment – Change Control – performance indicators – Performance monitoring – Quality Training ), And Operational; Standards (Sourcing approval, Personal hygiene , Protective Clothing , Non-conforming goods) and Mainly Accountable for the “Inline Product Protection". - Facilitator: facilitates implementation of quality operational / system standard requirements, with teams. - Follow up performance monitoring implementation: Operators` procedures adherence, Records` - Compliance to standards, Physical inspection of equipment and its capability to operate effectively, Trend weak points of each operator to set up a corrective action. - Reviews Risk assessment studies, Additional controls, Implementation plan, Process flows, and Validation and Verification studies. 2) Responsible for renewal of third party audits accreditation, ISO 9001, HACCP , BRC. 3) Responsible for renewal of Second party audits accreditation, YUM Brands. 4) Performs internal audit, on all site departments to declare that the site complies with ISO 9001, HACCP, YUM, BRC, HEINZ requirements, and follow up findings closures. 5) Responsible for Change control system implementation. 6) Measure quality Key performance indicator KPI to quantify and evaluate organizational success. 7) Responsible for quality & Food safety system (Procedures, Records, Process sheets, Policy...etc.) ongoing implementation and update . 8) Handle customer complaints sensitively and courteously, to reach customer satisfaction, Trend customer complaints, and Identify corrective and preventive actions to avoid recurrence of complaints, and responsible for the registration of the Customer complaints received. 9) Prepare department monthly reports, which clearly show department progress and communicate it with internal and corporate site managers (Quality Load file - Total monthly sales - RPMU charts - RFT .....). 10) Responsible for the document control process and Registration on the Quality system.
      • Education

        • Bachelor's Degree in pharmaceutical sciences

          Misr International University (MIU)

          Jan 2007 - Jan 2012 - 5 yr

        Achievements

        Lead auditor BRC issue 8 Accredited Clinical Nutrition Diploma ISO 22000 Lead audior Recognition Award in Ownership (ofi )

        Skills

        • Microsoft Word
        • Microsoft Powerpoint
        • Quality Assurance
        • Customer Focus
        • Research
        • QMS
        • Third Party audits
        • gmps
        • food safety
        • Document Control
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        Languages

        • Arabic

          Fluent
        • English

          Fluent
        • German

          Intermediate
        • French

          Beginner

        Training & Certifications

        • Clinical Nutrition Diploma

          American association of continuing medical education·2022
        • BRC Lead Auditot

          BRCGS·2021
        • BRC lead Auditor

          BRC·2021
        • Critical Thinking

          360 Solutions·2018
        • ISO 14001

          SGS·2017
        • ISO 9001:2015

          RINA·2017
        • ISO 9001:2015

          RINA·2017
        • New Trends in Oncology Workshop

          Misr International University (MIU)·2016
        • ISO 22000 Lead Auditing

          ERCA·2016
        • ISO 22000 LEAD Auditing

          ERCA·2016
        • Advanced BRC Training

          TUV·2015
        • Internal Audit Training

          TUV·2015
        • BRC

          TUV·2015
        • Internal Audit

          2015
        • Advanced Quality Risk Management Process

          The Kraft Heinz Company·2014
        • Pastuerization Processes Workshop

          The Kraft Heinz Company·2013
        • First Aid

          Egyptian Red Crescent·2010
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