
Yasmine Zakaria Abbas
Technical Sales Lead
Sheikh Zayed, Giza, EgyptWork Experience
Technical sales lead and customer supportFull Time
olam food Ingredients (ofi)
Jan 2025 - Present -6 months
Corporate customer inquiries and Quality Assurance leadFull Time
olam food ingredients
Aug 2017 - Present -7 yrs, 11 months
Egypt
- Job Details:Quality Assurance Executive at the Innovation and Quality Department : - Handling Customer Complaints and Responsible for reporting the Data of Complaints using Olam international Trackers. - Responsible for Customer Requests - Handling Customer's Samples - Handling Customer Questionnaires - Innovation Projects - Preparing Specifications Matrix (Internal and External) - Responsible for the Document Control Process -Third Party Audits Team Member( ISO 9001:2015 - BRC - ISO 22000 - Kosher - HALAL - EOS - Customers Audits - NOB - ECOA) - Trend Analysis Of Quality KPIs
Senior Quality Assurance EngineerFull Time
The Kraft Heinz Company
May 2016 - Aug 2017 -1 yr, 3 months
Egypt , Giza
- Job Details:1) Quality Risk Management Process: - Responsible for some of the system standards(Document Control – Risk Assessment – Change Control – performance indicators – Performance monitoring – Quality Training ), And Operational; Standards (Sourcing approval, Personal hygiene , Protective Clothing , Non-conforming goods) and Mainly Accountable for the “Inline Product Protection". - Facilitator: facilitates implementation of quality operational / system standard requirements, with teams. - Follow up performance monitoring implementation: Operators` procedures adherence, Records` - Compliance to standards, Physical inspection of equipment and its capability to operate effectively, Trend weak points of each operator to set up a corrective action. - Reviews Risk assessment studies, Additional controls, Implementation plan, Process flows, and Validation and Verification studies. 2) Responsible for renewal of third party audits accreditation, ISO 9001, HACCP , BRC. 3) Responsible for renewal of Second party audits accreditation, YUM Brands. 4) Performs internal audit, on all site departments to declare that the site complies with ISO 9001, HACCP, YUM, BRC, HEINZ requirements, and follow up findings closures. 5) Responsible for Change control system implementation. 6) Measure quality Key performance indicator KPI to quantify and evaluate organizational success. 7) Responsible for quality & Food safety system (Procedures, Records, Process sheets, Policy...etc.) ongoing implementation and update . 8) Handle customer complaints sensitively and courteously, to reach customer satisfaction, Trend customer complaints, and Identify corrective and preventive actions to avoid recurrence of complaints, and responsible for the registration of the Customer complaints received. 9) Prepare department monthly reports, which clearly show department progress and communicate it with internal and corporate site managers (Quality Load file - Total monthly sales - RPMU charts - RFT .....). 10) Responsible for the document control process and Registration on the Quality system.
Education
Bachelor's Degree in pharmaceutical sciences
Misr International University (MIU)Jan 2007 - Jan 2012 - 5 yr
Achievements
Lead auditor BRC issue 8 Accredited Clinical Nutrition Diploma ISO 22000 Lead audior Recognition Award in Ownership (ofi )
Skills
- Microsoft Word
- Microsoft Powerpoint
- Quality Assurance
- Customer Focus
- Research
- QMS
- Third Party audits
- gmps
- food safety
- Document Control
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Languages
Arabic
FluentEnglish
FluentGerman
IntermediateFrench
Beginner
Training & Certifications
Clinical Nutrition Diploma
American association of continuing medical education·2022BRC Lead Auditot
BRCGS·2021BRC lead Auditor
BRC·2021Critical Thinking
360 Solutions·2018ISO 14001
SGS·2017ISO 9001:2015
RINA·2017ISO 9001:2015
RINA·2017New Trends in Oncology Workshop
Misr International University (MIU)·2016ISO 22000 Lead Auditing
ERCA·2016ISO 22000 LEAD Auditing
ERCA·2016Advanced BRC Training
TUV·2015Internal Audit Training
TUV·2015BRC
TUV·2015Internal Audit
2015Advanced Quality Risk Management Process
The Kraft Heinz Company·2014Pastuerization Processes Workshop
The Kraft Heinz Company·2013First Aid
Egyptian Red Crescent·2010