YH

Yasmine Sayed Hashem

Customer care internal communication , engagement and content management senior supervisor at Etisalat

Cairo, Egypt

Work Experience

  • Customer care internal communication , engagement and content management senior supervisor Full Time

    Etisalat

    Dec 2015 - Present -9 yrs, 7 months

    Egypt

    • Social media senior supervisorFull Time

      Etisalat misr

      Jul 2014 - Dec 2015 -1 yr, 5 months

      Egypt

      • Complaints management senior supervisor Full Time

        etisalat misr

        Oct 2010 - Jul 2014 -3 yrs, 9 months

        Egypt

        • High value call center supervisorFull Time

          Etisalat misr

          May 2007 - Oct 2010 -3 yrs, 5 months

          Egypt

            • Education

            • Bachelor's Degree in PR and advertising

              Cairo University (CU)

              Jan 2001 - Jan 2005 - 4 yr

            • High School - Thanaweya Amma

              Collège de la Mère de Dieu

              Jan 2001 

            Skills

            • Customer Care
            • Microsoft Office
            • Complaints management
            • Social Media

            Languages

            • Arabic

              Fluent

            • English

              Fluent

            • French

              Fluent

            Training & Certifications

            • COPC registered coordinator

              2011

            • advanced analytical skills

              mirqah training center·2010

            • six sigma orange belt

              six sigma·2010
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