YM

Yasmine Mohamed

IT Help Desk at Orange Business

Cairo, Egypt

Work Experience

  • IT Help Desk

    Orange Business

    Sep 2024 - Present -10 months

    Egypt

    • Job Details:Provide technical support across multiple channels in a shift-based role, resolving 50+ daily tickets. Troubleshoot software, network, and Microsoft 365 issues; familiar with Azure and Active Directory. Escalate complex cases, maintain clear documentation, and contribute to updating the internal knowledge base.

  • Low Current Design Engineer

    Saudi Diyar Consultants

    Aug 2023 - Sep 2024 -1 yr, 1 month

    Egypt

    • Job Details:Designed and implemented integrated security systems, including fire alarms, access control, and CCTV, with a focus on safeguarding physical infrastructure against potential breaches. Calculating power loads, CCTV, amplifier, and data racks to ensure optimal performance. Preparing proposals, including workload hours, to ensure coordination between disciplines. Going through projects from concept to construction documentation, using CAD and Revit software.

    • Education

    • Bachelor's Degree in Electronics and Communications Engineering

      Misr International University (MIU)

      Jan 2023 

    Skills

    • Penetration Testing
    • Network Security
    • C++
    • Python
    • Matlab
    • Simulink
    • Linux
    • AutoCAD
    • Revit
    • Vulnerability Assessment
    View More

    Languages

    • Arabic

      Beginner

    • English

      Beginner
    Share this Profile