Yasmine Sayed Mohamed

Customer Service SpecialistFull Time

• Job Details:-Respond to customer inquiries via phone, email, and chat -Troubleshoot customer issues and provide technical support -Resolve customer complaints and escalate issues to appropriate departments -Maintain customer records, update account information, and process orders -Monitor customer feedback and provide feedback to management -Follow up with customers to ensure satisfaction -Identify customer needs and suggest appropriate products and services -Generate sales leads and cross-sell products -Develop customer loyalty programs -Provide training and support to new and existing customers -Analyze customer service trends and recommend process improvements -Collecting and reporting on customer feedback -Training and onboarding new call center agents