Yasmina Attia

Dispatcher

• Job Details:Tracked vehicle locations & coordinated with drivers to maintain on-schedule deliveries. Oversaw field units and drivers' hours of service for upcoming routes to manage daily schedules and obtain organized shifts. Exhibited high energy and professionalism when dealing with drivers and staff. To optimize efficiency, provided drivers with clear instructions, thorough truck/trailer/container details, accurate route information, and continuous real-time updates through the designed communication platforms. Utilized comprehensive risk management to ensure seamless operations through the effective handling and resolution of unexpected challenges, including traffic delays and mechanical issues.

Client Service Representative

• Job Details:Handling large volume of customers every day with questions and orders along with a positive attitude and focus on customer satisfaction. Recommending deals & products, as well as having a brief discussion regarding upgrades & offers for the customer. Providing guidance to new members in the team to uplift work rate complimenting firm's guidelines.