Basic Info

Yasmeen El Gindy

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Financial Dep. Assistant at Orchidia pharmaceuticals

Experience Details

Financial Dep. Assistant

Administration

Experienced (Non-Manager)

N/A


Company Details

Orchidia pharmaceuticals

Egypt

N/A

Pharmaceuticals

N/A

Oct 2013 to present (3 years 2 months)
Receptionist and PR at Modern Avenue Semi-International School

Experience Details

Receptionist and PR

Customer Service/Support

Experienced (Non-Manager)

Handling inbound and outbound calls plus the face to face communication; Dealing with the current parents’ concerns and complaints.
Marketing for the school for gaining new comers.
Connecting the employees internally with management.


Company Details

Modern Avenue Semi-International School

EL Obour city, Egypt

51-100 employees

Education

www.mas.edu.eg

Sep 2011 to May 2012 (8 months)
International Account Advisor - CS at Vodafone New Zealand International

Experience Details

International Account Advisor - CS

Customer Service/Support

Experienced (Non-Manager)

– Dealing with Vodafone New Zealand customers.
Own and manage the client relationship: resolving calls efficiently and effectively.
- Ensure service level agreements are met and maintained.


Company Details

Vodafone New Zealand International (multinational)

6th of October City, Egypt

More then 1000 employees

Consumer Services

www.vodafone.com

Mar 2009 to Mar 2011 (2 years)
International Account Advisor - CS at Vodafone New Zealand International

Experience Details

International Account Advisor - CS

Customer Service/Support

Experienced (Non-Manager)

– Dealing with Vodafone New Zealand customers.
Own and manage the client relationship: resolving calls efficiently and effectively.
- Ensure service level agreements are met and maintained.


Company Details

Vodafone New Zealand International (multinational)

6th of October City, Egypt

More then 1000 employees

Consumer Services

www.vodafone.com

Mar 2009 to Mar 2011 (2 years)
International Account Rep. - CRM Dep. at General Motors Middle East – (Raya Contact Center)

Experience Details

International Account Rep. - CRM Dep.

Customer Service/Support

Experienced (Non-Manager)

(Customer Relationship Management).
Dealing with Middle East Region Customers.

Keeping current customers while conquesting new business from competitors and in emerging markets. The Customer Relationship Management Team tracks customers, both sales and service, and keeps them informed of GM promotions and products throughout their ownership experience.


Company Details

General Motors Middle East – (Raya Contact Center) (multinational)

6th of October City, Egypt

N/A

Consumer Services

www.raya.com

Jun 2007 to Mar 2009 (1 year 9 months)
Sales Representative – (Business Analyst): at Ameco Tech Corp.

Experience Details

Sales Representative – (Business Analyst):

Customer Service/Support

Experienced (Non-Manager)

Dealing with the American business owners in USA to offer them advertisements on a
Website (Business directory) which covers USA only.


Company Details

Ameco Tech Corp.

Abasiya, Egypt

501-1000 employees

Consumer Services

N/A

Oct 2007 to Feb 2008 (4 months)

Achievements


Creating archiving system at my current company, to save the whole Finance Dep. Documents

Education

Bachelor's Degree in Mass Communication

Education Details

Bachelor's Degree

Mass Communication

Ain Shams University, Egypt

C / Good / 65 - 75%

TV Editing Radio Journalism PR

N/A

Ain Shams University
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Nabawia Musa

Egypt

2001

A / Excellent / 85 -100%

N/A

El Nabawia Musa
2001

Certifications

ICDL
Sep 2007

Certificate details

ICDL

Sep 2007

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Customer Serviuce

Mar 2009

Vodafone International

CS, Soft Skills, Language Skills

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicCommunicatorConsumer ServicesCustomer ServiceCustomer ServiuceCustomer-orientedEducationEnglishFinancial Dep. AssistantGeneral Motors Middle East (Raya Contact Center)Handles StressI Like Be AppreciatedICDLInteractiveInternational Account Advisor - CSInternational Account Rep. - CRM Dep.Mass CommunicationOrganizerPharmaceuticalsReceptionist And PRSales Representative (Business Analyst):SupportVodafone New Zealand International

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Key Skills

Communicator, Customer-oriented, Organizer, Handles Stress, Interactive

Online Presence

Yasmeen Tina Lawrencecinima@hotmail.com

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