Yara Kamal Youssef

Admin AssistanceFull Time

Call Centre Operations RepresentativeFull Time

• Job Details:• Promptly answers a multiple line telephone system and processes medical service requests from patients in a confidential manner with strict adherence to policies and procedures. • Develop first opinion on case to either recommend hospital admission or prepare a pre-visit report for the doctor. • Operates on Tabibi 24/7’s software CWE. This includes patients’ data entry to the system, concluding reservations for the sick visits, well check, vaccines scheduling, and emergency home visits, making follow up calls when necessary, and ascertaining the reason for a patient’s call. Follows established protocol to appropriately refer a physician or specialist to caller. • Verifies & enters into a computer database patients’ demographic & medical history • Responds to emails & handles patient issue management. • Daily Doctor Roster management. • Escalates problems that may arise to the appropriate level. • Maintains department productivity levels for customer satisfaction. • Handling shift handovers. • Prepare the following day’s vaccines & email the clinic manager of such preparation. • Update the CWE system with any pending reports. • Responsible for making reminder Calls/SMSs to patients regarding their vaccination schedules and well checks. • We may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, benchmarks, & quality patient care initiatives.

MARKETING COORDINATORFull Time

• Job Details:• Coordinated execution of email broadcast campaigns, public relations, marketing trade shows and events, outbound calls, media advertisements, field promotions, customer communications, and other marketing plans. • Represented companies in different branding activities – Corporate events, trade shows, marketing conferences, and industrial meetings. • Frequently managed online marketing campaigns successfully and published write-ups on social networking websites and blogs. • Assisted company marketing managers in coordinating and integrating various marketing and communication activities. • Developed various marketing materials such as brochures, white papers, product descriptions, standardized sales scripts, proposals, presentations and newsletters – Personally supervised production and implementation marketing materials. • Wrote, maintained, and updated web content on a monthly basis. • Developed strategies with clear objectives, targets, and effective measures. • Analyzed the results of company advertisement and marketing campaigns – Tracked campaign results, prepared reports on performance analysis of past campaigns and offered corrective recommendations regarding concurrent programs. • Worked together with customers to develop testimonials, case studies, and references. • Maintained open lines of communication with organizations while providing satisfying answers to their requests. • Create presentations for meetings