
Yara Hamada
Sales Manager at Nafham
Maadi, Cairo, EgyptWork Experience
Sales ManagerFull Time
Nafham
Aug 2020 - Present -5 yrs, 1 month
Egypt , Cairo
- Job Details:• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies. • Organized promotional events and interacted with community to increase sales volume. • Targeted new markets and increased sales through proactive sales and new strategies. • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services. • Drove new sales processes improvements which resulted in sales growth and improved profit margins. • Developed individualized plans to help sales executives reach their monthly target within predetermined timelines.
Scrum MasterFull Time
- Job Details:* Hosts daily team meetings to get updates on the progress of the project. * Facilitate for the team for better creativity and tries to improve the efficiency of the development team. * Responsible for managing the scrum process with the coordination of scrum team in Agile methodology. * facilitates communication and information exchange between external groups and the project team. * Host regular sessions to share updates with product stakeholders about how the project is progressing (or not). * Responsible to remove the impediments for the scrum team. * Arranged daily stand-up meetings, facilitate meetings, schedule meetings, demo and decision-making processes in order to ensure quick inspection and proper use of the adaptation process. * Helps the product owner to make the product backlogs in good shape and make them ready for the next sprint.
Branch ManagerFull Time
- Job Details:* Managing objectives sitting, coaching & performance monitoring of PR team. * Designing & implementing strategic sales plan that expands the company’s customer base and ensures its strong presence. * Achieving growth and hitting sales targets by successfully managing the PR team. * Uncovered and resolved strategic and tactical issues impacting sales management and business operations. * Gathered and reviewed customer feedback to improve operations. * Planned large-scale events with the sales manager in GYMs and Clubs.
Social media specialistFull Time
Solutions corp/ Freelancing
Aug 2016 - Oct 2019 -3 yrs, 2 months
Egypt , Cairo
- Job Details:* Created social media content with consistent content and tone to increase engagement with customers * Wrote a succinct, accurate, intelligent, and creative copy to drive traffic. * Collaborated with advertising, online marketing and management teams to ensure campaigns were perfectly timed. * Maintained company's social media presence by posting messages, answering posts and monitoring moderators' responses.
Education
Bachelor's Degree in Accounting
Alexandria University (ALEXU)Jan 2006 - Jan 2014 - 8 yr
High School - Thanaweya Amma
Franciscan's sisters SchoolJan 2006
Skills
- Microsoft Office
- Customer Service
- Customer Care
- Communication
- Customer Support
- Arabic
- Customer Satisfaction
- Communication skills
- Computer Skills
- Client Relations
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Hotel Excellence
Marriott chain·2011Customer service
NSGB ·2007