Basic Info

Yara Hamada

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer care at Fetchr

Experience Details

Customer care

Customer Service/Support

Experienced (Non-Manager)

- High English skills.
- Customer services skills.
- Work in a team and under pressure
- Communication skills.

** mainly i receive calls from our customers and clients who following up with their orders and I handling them over the phone, provide them with full information, solving their problems related to their shippments, communicating with other departments and sending e-mails.


Company Details

Fetchr (multinational)

Cairo, Egypt

501-1000 employees

Logistics and Supply Chain

www.fetchr.us

Nov 2015 to present (1 year 1 month)
Social media specialist at Solutions corp

Experience Details

Social media specialist

Administration

Entry Level

N/A


Company Details

Solutions corp

Cairo, Egypt

1-10 employees

Marketing and Advertising, Media Production

N/A

Aug 2016 to present (4 months)
Account advisor at Raya Contact Center

Experience Details

Account advisor

Customer Service/Support, Administration, Education/Teaching

Experienced (Non-Manager)

Account Advisor, "Collection Department at ETISALAT UAE" RCC , (Maadi Smart Village) Collection, Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue, Approves Change Orders and invoices, and is responsible for payment collections.
Also i was one from support team who giving briefing and training for the newcomers.


Company Details

Raya Contact Center

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Nov 2014 to Aug 2015 (9 months)
Tours Consultant at Overseas Tours

Experience Details

Tours Consultant

Tourism/Travel, Sales/Retail, Customer Service/Support

Entry Level

• Tours Consultant, Overseas Tours (Smouha Branch) overseas-tours.com Sep 2011 — Jan 2013 Providing an efficient, courteous, and responsive travel booking service to holidaymakers. Creating tailor- made luxury holiday to suit clients, and ensuring that all administrative terms and conditions of contracts are adhered.


Company Details

Overseas Tours

Alexandria, Egypt, Egypt

51-100 employees

Travel and Tourism

N/A

Sep 2011 to Jan 2013 (1 year 4 months)

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Faculty of commerce english section Alexandria university, Egypt

Not specified

N/A

N/A

Faculty of commerce english section Alexandria university
2006 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Franciscan's sisters School

Egypt

2006

A / Excellent / 85 -100%

N/A

Franciscan's sisters School
2006

Training and Courses

Training/Course Details

Hotel Excellence

Oct 2011

Marriott chain

Travel Agent, Marriott’s Hotel marriott.com Oct 2011 Marriott’s Hotel Excellence Training Program for Travel Agents. • Customer Service.

Training/Course Details

Customer service

Jun 2007

NSGB

• Customer Service, NSGB/QNB Bank qnbalahli.com June 2007 — August 2007 Training course including “Customer Service under Loans Department and Opening Accounts for the new

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Account AdvisorAccountingAdministrationArabicBusiness DevelopmentCall CenterCustomer CareCustomer ServiceCustomer-orientedDecorationEnglishFetchrFoodGalileo SystemHelping PeopleHotel ExcellenceLogistics And Supply ChainMarketing And AdvertisingMedia ProductionMicrosoft OfficeOrganizerPetsPresenterRetailSalesScienceShoppingSocialSocial Media SpecialistSupportSupportiveTechnologyTelecommunicationsTourismTours ConsultantTravelTravel And Tourism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Galileo system

Galileo system

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

Tourism

Tourism

: Intermediate

: Extreme - I love it!

:

1-3 years

call center

call center

: Intermediate

: Little

:

Less than 1 year

Key Skills

Presenter, Customer-oriented, Organizer, Social, Supportive

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