profile-img

Yara ElZemaity

HR Generalist

Giza, Egypt

Work Experience

  • HR GeneralistFull Time

    Sykes Enterprises

    Feb 2013 - Oct 2016 -3 yrs, 8 months

    Egypt , Cairo

    • Job Details:• Recruitment and staffing, employee’s development and on boarding. • Provide management and employee counseling. • Provides clerical assistance with all company benefits programs. • Review and audit statements and reports. • Handling and reviewing employee’s salaries, bonus and deductions. • Leading the company’s social media team. • Managing filing database system and updating employment records related to hiring, transferring, promoting, and terminating.
  • Technical support representativeFull Time

    Sony Spain

    Aug 2010 - Feb 2013 -2 yrs, 6 months

    Egypt , Cairo

    • Job Details:• Deliver service and support and process information in response to inquiries, concerns, and requests about products and services. • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients and more. • Follow standard processes and procedures and Redirect problems to appropriate resource.
  • Customer Service RepresentativeFull Time

    Microsoft Spain

    Jan 2009 - Aug 2010 -1 yr, 7 months

    Egypt , Cairo

    • Job Details:• Attract potential customers and Resolves product or service problems by clarifying the customer's complaint. • Determining the cause of the problem; selecting and explaining the best solution and following up to ensure resolution. • Maintain financial accounts by processing customer adjustments.
  • Education

    • Technical Diploma in human resources

      American University in Cairo (AUC)

      Jan 2013 - Jan 2014 - 1 Year

    • BA in translation and interpretation

      Ain Shams University (ASU)

      Jan 2004 - Jan 2008 - 4 yr

    • Technical Diploma in Foreign Language

      Ministry of Education, Culture and Sport of Spain.

      Jan 2008 - Jan 2008 - 0 Month

    Skills

    • Internet
    • HRIS
    • Microsoft Word
    • Human Resources
    • Employee Relations
    • Mass Hiring

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • Spanish

      Advanced

    Training & Certifications

    • Social Media Management training programs

      Sykes Enterprises ·2016
    • time management and employee retention training programs.

      Sykes Enterprises ·2016
    • Competency-based interview training sessions

      Sykes Enterprises ·2016
    • How to win friends and influence peoplee.g. Java, Marketing, Quality Control

      Dale Carnegie.·2016
    • Advanced Excel training

      Sykes Enterprises ·2016
    Share this Profile