
Yara ElZemaity
HR Generalist
Giza, EgyptWork Experience
HR GeneralistFull Time
- Job Details:• Recruitment and staffing, employee’s development and on boarding. • Provide management and employee counseling. • Provides clerical assistance with all company benefits programs. • Review and audit statements and reports. • Handling and reviewing employee’s salaries, bonus and deductions. • Leading the company’s social media team. • Managing filing database system and updating employment records related to hiring, transferring, promoting, and terminating.
Technical support representativeFull Time
Sony Spain
Aug 2010 - Feb 2013 -2 yrs, 6 months
Egypt , Cairo
- Job Details:• Deliver service and support and process information in response to inquiries, concerns, and requests about products and services. • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients and more. • Follow standard processes and procedures and Redirect problems to appropriate resource.
Customer Service RepresentativeFull Time
Microsoft Spain
Jan 2009 - Aug 2010 -1 yr, 7 months
Egypt , Cairo
- Job Details:• Attract potential customers and Resolves product or service problems by clarifying the customer's complaint. • Determining the cause of the problem; selecting and explaining the best solution and following up to ensure resolution. • Maintain financial accounts by processing customer adjustments.
Education
Technical Diploma in human resources
American University in Cairo (AUC)Jan 2013 - Jan 2014 - 1 Year
BA in translation and interpretation
Ain Shams University (ASU)Jan 2004 - Jan 2008 - 4 yr
Technical Diploma in Foreign Language
Ministry of Education, Culture and Sport of Spain.Jan 2008 - Jan 2008 - 0 Month
Languages
Arabic
FluentEnglish
AdvancedSpanish
Advanced
Training & Certifications
Social Media Management training programs
Sykes Enterprises ·2016time management and employee retention training programs.
Sykes Enterprises ·2016Competency-based interview training sessions
Sykes Enterprises ·2016How to win friends and influence peoplee.g. Java, Marketing, Quality Control
Dale Carnegie.·2016Advanced Excel training
Sykes Enterprises ·2016