Yara Sayed Badr

Operations AnalystFull Time

• Job Details:I joined the e-commerce team to play a vital role in transforming their product listings, elevating the customer experience through captivating descriptions and visuals. Work closely with designers and suppliers to curate a visually stunning online discovery. Dive into operations and order management, developing a well-rounded understanding of end-to-end e-commerce processes. It is an opportunity to mastering the essential skills needed to thrive in the thrilling world of e-commerce. I manage product inventory and listings on an e-commerce platform. Techniques for improving product descriptions and visuals to enhance the customer experience. Order fulfillment and customer service processes. I have general e-commerce operations and logistics. Requirements I have strong written and verbal communication skills to liaise effectively with designers, suppliers, and the e-commerce team I am familiar with e-commerce platforms and an eagerness to learn new tools and technologies Ability to use online quality improvement tools to enhance product descriptions and visuals Demonstrated aptitude for learning new skills and adapting to a fast-paced, dynamic environment Working with the Procurement team

Billing SpecialistFull Time

• Job Details:Main Duties: • Look for providers on Coral, Create chat threads with providers. • Make sure patients follow the right steps, and get seen by the doctor. • Make sure the doctor is paid for their services to the patient. • Making sure every payment request from healthcare providers is taken care of quickly and efficiently. • You will be in charge of the cases you manage, end to end. This includes some communication with a healthcare provider in the United States, to inform them of the next step or process. • Be able to manage large amounts of phone calls, chats, emails, and other communication channels. • Provide accurate, valid, and complete information by using the right methods/tools. • Maintain a positive and friendly tone with customers at all times. • Prepare product or service reports by collecting and analyzing customer information. oversee the tasks of sending invoices to clients and monitoring outstanding balances to ensure each account is paid on time and in full. keep track of how much money is owed and by whom, often managing several client accounts at once.

Operations ManagerFreelance / Project

• Job Details:Manage the call center and ensure timely and professional handling of inquiries from students and teachers. Coordinate with the media team to oversee content production for courses. Onboard new classes and add them to the website, ensuring accurate course information and availability. Communicate with teachers, provide them with necessary instructions, and address any concerns or questions they may have. Arrange meetings with teachers to gather feedback, discuss course details, and address any issues that arise. Monitor and maintain the quality of courses and ensure adherence to platform guidelines. Collaborate with other teams to streamline processes and improve operational efficiency.