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Yakout Elraei

Yakout Elraei

Durham, United States

Work Experience

  • Front Office Manager Full Time

    Starwood Hotels and Resorts

    Jul 2015 - Present -9 yrs, 11 months

    United States , Durham

    • Job Details:• Lead front office operations including: daily pre-arrival room blocking for reservations, briefing guests on hotel facilities and surrounding area, responding to all phone calls, routing packages to proper hotel department, and fulfilling custom requests of guests. • Assist in preopening process and pretest all hotel facilities to ensure quality of room equipment meets Starwood Hotels and Resorts standard. • Arrange conference rooms for various special events to meet criteria of service required by guests. • Provide information for surrounding area attractions, current city events, and restaurant recommendations. • Completed four-week training including: Starguest, Lightstpeed operating system, and service culture. • Prepare end-of-shift reports for next officer on duty, which covers: guest requests, defects, incidents, cash report addressing all financial operations and work orders needed for hotel public areas. • ServeSafe® certified.
  • International Italian Speaking Flight AttendantFull Time

    United School

    Feb 2014 - Jun 2015 -1 yr, 4 months

    Egypt , Alexandria

    • Job Details:• Responsible for accommodating passengers, ensuring security of passengers and operations, including evacuations of the aircraft and familiarization of different aircraft models in accordance with FAA regulations • Gained skills to help identify suspicious passengers, handle emergencies and violent situations, as well as learned conflict resolution measures • Graduated from a six-week training course to become an International Flight Attendant for Italian Speaking routes on Continental Airlines in accordance with FAA regulations • Conduct screening passengers during boarding to ensure there are no suspicious personnel or dangerous items on aircraft, which might affect the safety of the flight • Complete pre-check of aircraft safety and emergency equipment prior to each flight and make sure they are in a good condition, and maintain safe flight conditions for passengers and cabin crew during each domestic and international flight • Assess passengers with special needs and physical impairments, and provide first aid and medical support needed for any passengers in cases of medical emergency • Maintain a high level of communication with both the cabin crew and the flight deck crew to guarantee the flight most safe conditions • Provide the passengers the customer service needed during the flight including helping in stowing and carrying baggage and serving different meals and beverages
  • Sales ConsultantFull Time

    Proctor & Gamble

    Mar 2013 - Aug 2013 -5 months

    United States , Raleigh

    • Job Details:• Top sales team member in Raleigh location with individual sales performance consistently exceeding goals by 10% or more and driving team sales performance • Deliver exceptional customer service through innovative methods of demonstrations, analysis and identification of guest needs coupled with proper recommendation and customization of product offers • Responsible for opening and closing procedures including end of day cash and credit card reporting, merchandising inventory management and regular sales reporting • Observe and monitor loss prevention and escalate any incidents to authorities and management
  • Senior Egyptologist tour guide Full Time

    Travel talk

    Sep 2005 - Apr 2012 -6 yrs, 7 months

    Egypt , Cairo

    • Job Details:• Nearly a decade of first-hand expertise in managing sustainable tourism development programs in focus areas of: archaeological, cultural heritage preservation, religion, art history, ancient native languages, and ecotourism in Egypt, where tourism is a leading industry, highly competitive and strictly regulated by the Ministry of Tourism and Supreme Council of Antiquities • Created and developed customized 7-14 day itineraries for new tourism markets throughout the Middle East for Travel Talk Tours franchise • Subject matter expert in tourism related to Middle Eastern civilizations and Mediterranean cultures with core competencies in: Egypt (Cairo, Luxor, Aswan, & Sinai Peninsula); Jordan (Aqaba, Dead Sea, & Petra); Morocco (Fes, Marrakesh, & Sahara Desert); Turkey (Istanbul, Ephesus, & Cappadocia) • Dynamic public speaker with success using innovative communication tools for engaging guests and promoting knowledge transfer of historical events and cultural traditions • Enhanced project management skills while, independently, lead groups of up to 120 passengers of English-speaking foreign tourists, for 1-2 weeks at a time, on group and private tours to visit archaeological sites throughout Egypt and Jordan with emphasis on the resulting relation and influence in modern civilizations • Incredible capacity to retain and communicate detailed historical events in the areas of: archaeological, historical, religious, art and traditions of indigenous societies value • Vast problem-solving skills developed through a decade of customer service experience in a country periodically faced with political and cultural unrest • Great competency in identification and selection of artifacts with historical, cultural, and archaeological significance • Skilled in presenting large amounts of detailed information related to archaeology, history, evidence of theories, experience, the modern Middle East, religion, and political activities (before and after the Arab Spring) in an engaging manner to promote interest in Ancient Egypt and sustainable tourism development • Very successfully promoted, marketed, and sold optional activities for additional sites not included in established itineraries • Ensured safety, security, and professionalism for guests as they travel throughout the Middle East • Mentored and trained new team members to ensure accuracy of information and exceeded expectations of guest needs related to overall quality of service as monitored by passenger evaluations
  • Education

    • Tourism Management in Guidance

      Faculty of Tourism and Hotels management

      Jan 1999 - Jan 2003 - 4 yr

    • High School - Thanaweya Amma

      Al Khedawya

      Jan 1999 

    Skills

    • Tour guiding
    • Microsoft Office
    • Microsoft Outlook
    • Microsoft Powerpoint
    • conferences organizing
    • Microsoft Excel

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • Italian

      Advanced

    Training & Certifications

    • MOS

      YAT·2012
    • English conversation

      AUC·2005
    • Italian language

      Il Centro culturale in Cairo ·2002
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