Yahya Tarek Aly El-Fandary

Senior Network/Infrastructure ExpertFull Time

• Job Details:Own the high-level overall view of the infrastructure (Architecture, processes, maintenance, etc…). • Arbitrate requests for new functionalities and coordinate the evaluation of implementation alternatives mainly in the context of TTM projects. • Review and monitor development and test plans and results for individual product components. • Validate and design the Cloud Architecture for the new integration Urbanism, contribution & reviews to HLDs. • Contribute to developments for infra part (CMD, PS1, Win Config), • Plan and evaluate cross-component integrations and related tests. • Monitor internal and external customer feedback relevant to the architecture Monitor market and technology trends and product development plans regarding platform technology partners. • Engage with other OBS functions (e.g., CIS, BI, CS&O, and IT&S) to make recommendations how the service architecture should evolve in response to customer feedback and profitable market opportunities. • Architecture for the SMILE acceleration (CIC 2.0), ecosystem that includes network, security, Infrastructure, interconnection between system, capacity planning.

Site Reliability EngineerFull Time

• Job Details:Participate in VMware Cloud Foundation upgrades at a large scale in various VMware products – vCenter, NSX-V/T, ESXi, vSAN, vRealize Automation, vRealize Operations Manager. • Responsible for applying and evolution of VMware Cloud Foundation upgrade practice. • Partner with other technical engineers and teams to execute the upgrades at a scale. • Acting as a consultant to our stakeholders and to the customer by understanding and fulfilling their upgrade requirements, while communicating clearly with architects, DevOps, quality engineers and project managers. • Work closely with development teams to improve maintainability and reliability of services Develop and maintain up-to-date, clear, and effective service operations. • Handle seamless upgrades of infrastructure and services through automation. • Ensuring compliance of the Services with high security standards including inventory and access control monitoring and reporting.

Technical Support Engineer level 2Full Time

• Job Details:Resolve customer’s issues via the telephone, email, or Zoom session. • Troubleshooting vSphere vCenter, ESXi and Virtual machine. • Doing Root cause analysis for ESXi, vCenter and Virtual machine logs. • Reproducing issues in-house and responding back in a timely manner. • Regular follow ups with customers with recommendations, updates, and action plans. • Escalate issues in a timely manner according to Standard Operating Procedures. • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. • Create new knowledge-base articles to capture new learning’s for reuse throughout the organization. • Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies. • Focus on an area of technical specialization and attend technical training. • Read and work with other Technical Support Engineers on cases which will help cultivate that expertise. • Provide trainings for new hires and manage their ramping up phase.