Yahia Assisi

Senior Technical Support EngineerFull Time

• Job Details: eNodeB remote support and troubleshooting for NOKIA LTE system (starting from August 2016)  Secure IP introduction in GSM process prime for EMEA region  BSS team leader, responsible for assigning tasks, putting training plans and managing team resources.  Provide appropriate follow-up to customers.  Act as “Outage Manager” by identifying the impact of the outage and changes made to the customer network. Ensure outage situations are documented per guidelines to meet contractual root cause analysis obligations.  Working on remote technical support for GPRS and GSM; supporting BTS, BSC, TC & MFS.  Create and maintain customer relationships on a day-to-day basis. Maintain high level of customer satisfaction by providing services fully compliant with the Service Level Agreement.  Troubleshoot, diagnose, and suggest/perform corrective or preventative maintenance actions on problems reported by customers. Escalate to subsequent support level as needed.

Senior Technical Support EngineerFull Time

• Job Details: BSS team leader.  Act as “Outage Manager” by identifying the impact of the outage and changes made to the customer network. Ensure outage situations are documented per guidelines to meet contractual root cause analysis obligations.  Secure IP introduction in GSM process prime for EMEA region  GPRS team leader; responsible for assigning tasks, putting training plans and managing team resources.  Working on remote technical support for GPRS and GSM; supporting BTS, BSC, TC & MFS.  Create and maintain customer relationships on a day-to-day basis. Maintain high level of customer satisfaction by providing services fully compliant with the Service Level Agreement.  Troubleshoot, diagnose, and suggest/perform corrective or preventative maintenance actions on problems reported by customers. Escalate to subsequent support level as needed.

Technical support EngineerFull Time