YA

Yahia Amir

IT Support Officer

Alexandria, Egypt

Work Experience

  • IT Support Officer

    Lulu Group International, Lulu Hypermarket

    Jan 2023 - Jan 2025 -2 yrs

    Saudi Arabia

    • Job Details:Provided technical support for end-users, resolving an average of 50+ IT support tickets per month. Assisted in troubleshooting hardware and software issues, ensuring 99% system uptime. Managed system updates and implemented security protocols to enhance network protection. Supported database management and cloud computing tools, improving system efficiency.

  • Freelance Software Developer

    Self-employed

    Jan 2023 - Jan 2025 -2 yrs

    • Job Details:Developed and maintained web applications using JavaScript and Python frameworks. Designed and optimized database-driven applications using MySQL. Provided IT solutions for small businesses, including cybersecurity measures and system automation.

    • Education

    • Bachelor's Degree in Computer Science

      University of Tabuk

      Jan 2022 

    Skills

    • Python
    • Java
    • C++
    • C#
    • HTML
    • CSS
    • JavaScript
    • SQL
    • MySQL
    • AWS
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