Ehab Atef Saad
Technical Support Engineer at Orange Business Services
Helwan, Cairo, EgyptWork Experience
Technical Support EngineerFull Time
Orange Business Services
Apr 2018 - Present -7 yrs, 3 months
Egypt , Cairo
- Job Details:Troubleshooting issues in switching and routing layer, and solve it handle companies representative through mails Worked with CISCO Routers and Switches
Customer Affairs OfficerFull Time
Dimofinf
Nov 2015 - Sep 2016 -10 months
Egypt , Cairo
- Job Details:Responding and resolving customers complains, resolving technical issues in websites involves the following languages (HTML, CSS, JavaScript, company script), answer clients inquires, promote the company products, Quality check by checking tickets for mistakes (spelling, wrong technical solution, misinforming a client, bad behavior from both employees and clients).
Technical supportFull Time
Net Cafe
Apr 2005 - Feb 2007 -1 yr, 10 months
Egypt , Cairo
- Job Details:Fix computer systems, install application and Operating system, customer service/after sales service, Assembling computer systems and selling it, selling new parts of computer system.
Education
BSc. computer science in Computer Science
Modern University for Technology and Information (MTI)Jan 2011 - Jan 2015 - 4 yr
High School - Thanaweya Amma
Le Collège de la Sainte FamilleJan 2011
Activities
Public Relations at MSHMSH VALLY
Volunteering
Aug 2014 - Sep 2016 -2 yrs
Vice admin at Annual art gallery
Student Activity
Apr 2007 - Apr 2007
Achievements
best database theory and design subject project.
Skills
- computer
- Computer Assembly
- Computer Science
- C#
- Web Design
- J2EE
- Microsoft Visual Studio
- Customer Care
- Microsoft Office
- Eclipse
View More
Languages
Arabic
AdvancedEnglish
Advanced
Training & Certifications
ITIL Foundation
AXELOS·2018The Complete Cyber Security Course Volume 1
udemy·2017Android Developer from Scratch
Udemy·2017Software Testing Fundamentals
EDX·2017Intel® Retail Certified Specialist
INTEL·2014Customer Service Training
ALISON·2014ICDL
2012