Basic Info

Wael Wassal

14 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

IT consultant at LibreSolutions for IT

Experience Details

IT consultant

IT/Software Development

Senior Management (e.g. VP, CEO)

Networking (Design of networks Infrastructure, Switching, Routing, Security and Wireless).

Voice over IP Solutions (using IP phone & Soft phone Apps on mobile)

Call Center Solutions

VPN server

Domain controller and Active director.

Domain registration.

Email hosting and migrations.

Website hosting

Web Design & Development

Firewall (Multi-WAN, VLANS, Fail over, Load balancing, Mac filtering, Proxy server, Captive Portal, Bandwidth monitoring reporting, DNS configuration and Cashing DNS forwarder)

Backup.

Surveillance solutions (outdoor – indoor) (analog – digital).

Cloning servers for OS imaging.

Technical Support.


Company Details

LibreSolutions for IT

Giza, Egypt

1-10 employees

Information Technology Services

libresolutions.com

Nov 2011 to present (5 years 8 months)
IT Manager at Alshams for contracting

Experience Details

IT Manager

IT/Software Development

Manager

Enhancing network infrastructure and WIFI connectivity and security.

Enhancing INTERNET connectivity by subscribe with SDSL connection.

Migrating and updating network infrastructure HW and SW.

Setup and configure surveillance cameras (outdoor and indoor).

Configuring attendance machines and its' reporting system service.

Manage software license (Microsoft agreement).

Documentation for network Infrastructure design on Microsoft Visio.

Implementing (Domain controller, Active directory, File server, Print server) on Microsoft windows 2012 R2 server.

Configuring virtualization using xen-server and xen-center solution.

Register domain name for Website and Email services purpose.

Configuring and manage Email server on Microsoft exchange business cloud.

Implementing VPN connectivity to HQ for remote support purpose (using Centos VPS server).

Configuring backup and disaster recovery plan for all servers.

Outsourcing Al shams ERP system for plan the business process in all departments (using odoo ERP system on cloud hosting).

Manage IT service vendors to get the highest level of service.

Understanding and studying business requirements for delivering the best IT service that fit.

Define the information technology scope and goals and strategies.

Determine short- and long-term personnel needs for IT department.

Quality assurance coordination for implementing ISO 9001:2008 system and getting the certification.

Enhance IT department procedures according to ITIL services and processes.

Hiring, Managing, Follow-up and training IT staff.

Implementing Backup solution for users data integrated with the active directory.

Implementing Cloning server for setup users machines with imaging system over LAN.

Implementing firewall server using pf-sense firewall based on UNIX (Parent control, Internet connections fail-over, DHCP service, MAC filtering,

Bandwidth shaping, Bandwidth usage monitoring, Routing services).
Implementing monitor system solution for triggering the failures of the servers' networks and hard drives.


Company Details

Alshams for contracting

Cairo, Egypt

51-100 employees

Construction - Industrial Facilities and Infrastructure, Construction - Residential & Commercial/Office

alshams.com.eg

Dec 2012 to Nov 2016 (3 years 11 months)
IT Manager at Golden Group Raneen

Experience Details

IT Manager

IT/Software Development

Manager

Windows 2008 Server installation and administration.

Hardware, Software and Networking maintenance.

Installing domain controller, Active Directory, DHCP, DNS, HTTP, FTP, File sharing, print server.

Implementing and configuring terminal server on 2008 server for opining ERP system off site the HQ.

Installing and administering Openvpn Server using SSL based on Linux and VPN client based on windows.

Implementing WSUS server for central Windows update solution.

IT procurement for new openings from scratch (Hardware, Software and network).

Schedule Backup and recovery plan with windows command line batches.

Supporting software problems “Infinity ERP system” and escalation to software vendor.

Virtualization using VMware workstation and server.

Defining annual IT Budget and IT objectives for IT dept.

Determine business needs for purchasing equipments.

Hire, Manage and develop IT staff.


Company Details

Golden Group Raneen

Cairo, Egypt

51-100 employees

Retail

raneenstores.com

May 2010 to Oct 2011 (1 year 5 months)
Assistant IT Manager at Cilantro Café

Experience Details

Assistant IT Manager

IT/Software Development

Manager

IT infrastructure services including desktop applications, Local and Wide area networks.

Supporting more than 75 branches for HW, SW, DB and Networking (Cabling and WIFI).

Troubleshooting “Com-sys software” back office and POS problems.

Remote updates for new price list and new promotions on the POS databases in branches.

Designing and Troubleshooting WIFI at HQ and branches.

Troubleshooting 3G problems USB modems and routers.

Configuring the hot spot solution from Etisalat.

Supporting more than 60 notebooks and PCs at the HQ.

Using imaging tool “FOG” based on Linux for installing windows on PCs and Laptops.

Installing indoor surveillance cameras at branches and HQ.

Escalating requested modifications from users to software vendor for implementations.

Bar-code labels design and print it for food and beverage products.

Set annual IT budget and monitors expenditures to the appropriate level.

Set IT department objectives, Tasks, policies and priorities.


Company Details

Cilantro Café

Cairo, Egypt

101-500 employees

Food and Beverage Production

cilantrocafe.com

Dec 2007 to Apr 2010 (2 years 4 months)
Network Administrator at Golden Group Raneen

Experience Details

Network Administrator

IT/Software Development

Experienced (Non-Manager)

Windows 2003 server installation and administration.

Linux server Installation and configuration (Centos and Ubuntu).

Supporting +150 PCs at three Sites.

Troubleshooting problems with ADSL, Leased Lines and MPLS services.

Configuring and managing ADSL Routers.

Knowledge of Dell PCs and Servers.

Hardware, Software and Networking maintenance.

Network infrastructure cabling.

Follow up opened tickets for problems with ISP's.


Company Details

Golden Group Raneen

Cairo, Egypt

51-100 employees

Retail

N/A

Aug 2006 to Dec 2007 (1 year 4 months)
Senior customer Support at Nile on Line

Experience Details

Senior customer Support

IT/Software Development

Entry Level

Receiving customer’s calls related to NOL network connectivity problems.

Troubleshooting Dial up problems, PC related problems (hardware & software).

Monitoring Access Servers & Radius MRTG, if there is any failure escalates it to a higher level dept.

Testing NOL official website and Programs like (Booster and Tarjim tools) and
Email and other services on the site).

Troubleshooting ADSL Problems with customers via-phone and solve the problem or open T.T. To escalate the problem to a higher level and follow up.

Monitor NOL network “DSLAM” with what’s up software.

Configuring ADSL routers (all brands).

Managing and troubleshooting DSLAM's Ports problems.

Ordering TE availability, Work order and Cancellation work order from Telecom-Egypt.

Receiving upgrade, downgrade and termination requests and execute it.

Delegated by management for a senior position.

Making a report for all shift activities.


Company Details

Nile on Line (multinational)

Giza, Egypt

501-1000 employees

Information Technology Services

nile-online.com

Jan 2002 to Jan 2006 (4 years)

Achievements


I provide services in this company different from another competitors because i used open source solutions that stable, secure and cost effective.


I start with Alshams while they didn't depend on the technology at all, I starting from the infrastructure, Networking, Cloud servers, Backup solutions, Data centralization and VPN connectivity, Website for marketing, Email server and ERP implementation with Odoo ....etc.


Retail stores openings POS VPN ERP enhancements.


Restaurants openings 60 branch opened with reliable IT service and support.


Retail based on TV home shopping - Technical support and network infrastructure reliable.


Leading customer support team for deliver the best service after sale.


Education

BSc in Biochemistry

Education Details

BSc

Biochemistry

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
1996 - 2000
High School - Thanaweya Amma

High School Details

Thanaweya Amma

imbaba high school

Egypt

1996

B / Very Good / 75 - 85%

N/A

imbaba high school
1996

Certifications

Certificate details

Lotus Domino and Work Flow Solution professional

Apr 2002

N/A

N/A

N/A

IBM

N/A

Certificate details

Customer Care and time management

Sep 2004

N/A

N/A

N/A

RITI

N/A

Certificate details

Quality assurance auditor ISO9001:2008

May 2014

N/A

N/A

N/A

Delta Group

N/A

Training and Courses

Training/Course Details

ITIL foundation V3

Jul 2008

Self Study

N/A

Training/Course Details

Network+

May 2012

Self Study

N/A

Training/Course Details

Security+

Jan 2015

Self Study

N/A

Training/Course Details

LPI

Jan 2017

self study

N/A

This profile is fresh!
Last update 5 days ago.

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Profile Skills and Keywords

AnalyticalArabicAssistant IT ManagerAsteriskBiochemistryBusiness-orientedCentOSConstruction - Industrial Facilities And InfrastructureConstruction - Residential & CommercialCustomer Care And Time ManagementCustomer-orientedERP ImplementationEnglishFood And Beverage ProductionFreebsdFreenasITIT ConsultantIT ManagementIT ManagerITIL Foundation V3Information Technology ServicesJoomlaLPILeaderLinuxLinux & Unix AdministrationLotus Domino And Work Flow Solution ProfessionalNetwork AdministratorNetwork+NetworkingNew TechnologiesNile On LineOdoo (openerp)OfficeOpen SourceOpenvpnPfsenseProblem SolverPythonQuality Assurance Auditor ISO9001:2008ReadingRetailSecurity+Senior Customer SupportSoftware DevelopmentUbuntuVirtualizationWalkingWeb DevelopmentWordPressXen Server

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Intermediate

Tools and Technologies

openvpn

openvpn

: Expert

: Extreme - I love it!

:

More than 7 years

virtualization

virtualization

: Expert

: Extreme - I love it!

:

More than 7 years

pfsense

pfsense

: Expert

: Extreme - I love it!

:

3-5 years

freenas

freenas

: Expert

: Extreme - I love it!

:

1-3 years

xen server

xen server

: Expert

: Extreme - I love it!

:

More than 7 years

WordPress

WordPress

: Expert

: Extreme - I love it!

:

5-7 years

Joomla

Joomla

: Expert

: Extreme - I love it!

:

3-5 years

Asterisk

Asterisk

: Expert

: Extreme - I love it!

:

5-7 years

odoo (openerp)

odoo (openerp)

: Expert

: Extreme - I love it!

:

3-5 years

CentOS

CentOS

: Expert

: Extreme - I love it!

:

More than 7 years

Ubuntu

Ubuntu

: Expert

: Extreme - I love it!

:

More than 7 years

Linux

Linux

: Expert

: Extreme - I love it!

:

More than 7 years

Freebsd

Freebsd

: Expert

: Extreme - I love it!

:

3-5 years

Python

Python

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

IT Management

IT Management

: Expert

: Extreme - I love it!

:

5-7 years

Linux & Unix Administration

Linux & Unix Administration

: Expert

: Extreme - I love it!

:

More than 7 years

Networking

Networking

: Expert

: Extreme - I love it!

:

More than 7 years

Web development

Web development

: Advanced

: Medium

:

More than 7 years

ERP implementation

ERP implementation

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Business-oriented, Customer-oriented, Problem Solver

Online Presence

libresolutions.com

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