Basic Info

Mamdouh ibrahim

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Specialist at Etisal International

Experience Details

IT Specialist

IT/Software Development

Experienced (Non-Manager)

i worked in the 1st year as a helpdesk specialist with the following qualifications :
***********************************************
1 * First line Support for daily tickets
2 * Managing active directory settings and requests.
3 * Contributing in service delivery process optimization with the other teams
4 *Escalating layer 2 tickets to the 2nd line specialized team
5 *Monitoring services and network connections
6 *Managing printing
7 *Contributing in service delivery process optimization with the other teams
--------------------------------------------------------------------------------------------------------------
in the 2nd year i had promoted to be Junior System Admin with the following qualifications :
***********************************************
1 * Monitor all Windows servers for performance issues and stability concerns
2 * Mailboxes creating and managing Exchange server
3 * Implementing required security policies on the systems layer
4 * Creating and maintaining comprehensive documentation for all Organization Servers Systems
5 * Managing and maintaining Windows systems, business applications, and anti-virus protection
6 * Implementing backup & restore process/policies including restoring for testing
7 * Ensuring and maintaining high availability and disaster recovery
8 * maintaining Windows OS ,Configuring, testing them and related services including but not limited to active directory, exchange,
9 * Managing Systems Updates and backup
10* Managing File share and it's share permissions and security


Company Details

Etisal International (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.etisal.com.sa

Sep 2014 to present (2 years 3 months)
Technical support representative at OSN Company

Experience Details

Technical support representative

Customer Service/Support

Experienced (Non-Manager)

Providing support for company’s customers.
Solving customers technical issues in receivers and routers
dealing with Technical complaints
Analyzes problems (both technical and operational) and arrives at workable solutions
Updates and maintains the related database


Company Details

OSN Company (multinational)

6 october city, Egypt

More than 1000 employees

Media Production

www.osn.com/

Oct 2013 to Sep 2014 (11 months)
Marketing Specialist at V link

Experience Details

Marketing Specialist

Marketing/PR/Advertising

Experienced (Non-Manager)

collecting Database

Maintaining relationships with customers via telephone calls and emails

Arrange all required documents for the sales process

sending Promotional E-mails to our customers regularly

Responsible of Social Media accounts

Promote company's products through arranging meetings


Company Details

V link

Cairo, Egypt

51-100 employees

Internet/E-commerce

N/A

Oct 2012 to Oct 2013 (1 year)
Sales Specialist at RMG Tech

Experience Details

Sales Specialist

Sales/Retail

Experienced (Non-Manager)

Finding out who controls the advertising budget of the targeted organizations then contacting him to schedule a meeting to present our services,
Persuading clients to buy our sports machines,
Explaining the benefits of our machines by using real statistics about client ,
Closing the deal and recording the details.


Company Details

RMG Tech

Cairo, Egypt

11-50 employees

Sports

N/A

Sep 2011 to Oct 2012 (1 year 1 month)

Education

BA in Accounting

Education Details

BA

Accounting

Faculty of Commerce, Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Commerce, Ain Shams University
2005 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ahmed Orabi

Egypt

2004

A / Excellent / 85 -100%

N/A

Ahmed Orabi
2004

Certifications

MCSE
Dec 2014

Certificate details

MCSE

Dec 2014

90 out of 100

N/A

F148-2847 F149-6172

Microsoft

MCITP 2008 upgraded to MCSE 2012

Training and Courses

Training/Course Details

MCSE Course

Aug 2015

Mahmoud Sarhan courses center

Windows Server 2008 Windows Server 2012 Windows Server 2008 Active Directory, Configuration Windows Server 2008 Network Infrastructure,

Training/Course Details

Exchange 2010

Sep 2015

it solutions

exchange installing and configuring

Training/Course Details

Ccna course

Sep 2015

it solutions

Ccna course ( routing and switching )

This profile is fresh!
Last update 23 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAntivirus APP ( Symantec And Kaspersky)Business DevelopmentCcna CourseCommunicatorCustomer ServiceE-commerceEnglishEtisal InternationalExchange 2010FootballHard WorkerITIT SpecialistInternetMCSEMCSE CourseMarketingMarketing SpecialistMedia ProductionMicrosoft CoursesMicrosoft ExcelMicrosoft OutlookMicrosoft WindowsMicrosoft Windows ServerMicrosoft WordNetworkOSN CompanyPlannerProblem SolverRetailSalesSales SpecialistSoftware DevelopmentSportsSupportTeam PlayerTechnical Support RepresentativeTelecommunications

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Intermediate

: Advanced

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: Medium

:

1-3 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

Less than 1 year

Microsoft Outlook

Microsoft Outlook

: Advanced

: Medium

:

1-3 years

Fields of Expertise

Antivirus APP ( Symantec and Kaspersky)

Antivirus APP ( Symantec and Kaspersky)

: Advanced

: Extreme - I love it!

:

1-3 years

Network

Network

: Advanced

: Extreme - I love it!

:

1-3 years

microsoft windows server

microsoft windows server

: Advanced

: High

:

1-3 years

Key Skills

Planner, Communicator, Hard worker, Problem Solver, Team Player

Online Presence

https://www.linkedin.com/in/mamdoh-ibrahem-6ab9bbb2?trk=nav_responsive_tab_profilehttps://www.facebook.com/mamdoh.ibrahem.7

mamdouh is looking for a new career opportunity. Please help by sharing…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Mamdouh's full profile and find more great talent and professionals to join your team.