Basic Info

Ashraf omara

1 year

Cairo Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

Dispenser (volunteer) at Egyptian food bank

Experience Details

Dispenser (volunteer)

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

N/A


Company Details

Egyptian food bank

Sharkia, Egypt

More than 1000 employees

Food and Beverage Production

https://www.egyptianfoodbank.com/

Feb 2008 to present (8 years 10 months)
Account advisor at Raya contact center

Experience Details

Account advisor

Customer Service/Support

Experienced (Non-Manager)

- Own and manage the client relationship: resolving calls efficiently and effectively.
- Ensure service level agreements are met and maintained.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Be proactive in regards to the improvement of processes and procedures.
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
- Mentor and support new employees.
- Use the job tools (telephone and computer) effectively.
- Meeting service level in handling all transactions measured through productivity reports.
- Accuracy in handling all assigned tasks.
- Attendance and punctuality.
- Maintain professional work relationships with colleagues, supervisor and manager.
- Teamwork spirit.
- Flexibility.


Company Details

Raya contact center

Cairo, Egypt

More than 1000 employees

Consumer Services

http://www.rayacc.com

Dec 2015 to present (1 year)
Soldier ( representative) at Egyptian army

Experience Details

Soldier ( representative)

Marketing/PR/Advertising

Entry Level

N/A


Company Details

Egyptian army

Sharkia, Egypt

More than 1000 employees

Military

N/A

Oct 2014 to Dec 2015 (1 year 2 months)
Active member at Society of petroleum engineers (student activity)

Experience Details

Active member

Media/Journalism/Publishing, Administration, Engineering - Mechanical/Electrical

Student

Responsibilities:-
- organize human development sessions for students
-organize filed trips
-help students in publish their research
this job need to :-
- Excellent communications skills
-team working


Company Details

Society of petroleum engineers (student activity)

Suez, Egypt

http://www.spe.org/

Sep 2009 to Jun 2014 (4 years 9 months)
Petroleum engineer (intern) at Petrobel

Experience Details

Petroleum engineer (intern)

Engineering - Mechanical/Electrical, Engineering - Oil & Gas/Energy

Student

i learned
-the rig components and systems .
-i attended drilling job at intermediate section .
- knowing the mechanism of cementing , perforation and stimulation


Company Details

Petrobel (multinational)

Shamal Sina', Egypt

More than 1000 employees

Engineering Services

http://intranet.petrobel.org/arabic/

Jul 2011 to Jul 2011 (1 month)

Achievements


- organize human development sessions for students
-organize filed trips
-help students in publish their research
- have excellent team working and communication skills


Education

Bachelor's Degree in petroleum enineering

Education Details

Bachelor's Degree

petroleum enineering, reservoir engineering, production and gas engineering

Suez Canal University, Egypt

B / Very Good / 75 - 85%

1. Surveying & Topography –

1.Environmental Control and Risk Assessment 2.Drilling Equipment and Machinery 3.Safety & Health in Petroleum industry 4.Petroleum Computer Applications 5.Formation Stimulation

Suez Canal University
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sadat High School

Egypt

2009

A / Excellent / 85 -100%

N/A

Sadat High School
2009

Training and Courses

Training/Course Details

petroleum engineering

Sep 2010

British university in egypt

N/A

This profile is fresh!
Last update 22 days ago.

Jobseeker photo

Profile Skills and Keywords

Account AdvisorAction MoviesActive MemberAdaptiveAdministrationAnalyticalArabicAutoCADBaker HughesConsumer ServicesCreativeCustomer ServiceDispenserEclipseEngineering ServicesEnglishFlexibleFood And Beverage ProductionFood ServicesFootballFrenchHalliburtonHonestyHospitalityInternetJournalismMarketingMathematicsMatlabMediaMicrosoft ExcelMicrosoft OfficeMicrosoft PowerpoitMicrosoft WordMilitaryOrganizerPetrobelPetroleum EngineerPetroleum EngineeringPetroleum EnineeringPetroleum IndustryPhysicsPoetryProblem SolverProduction And Gas EngineeringPublishingPyramidsReservoir EngineeringSalesSchlumbergerSoldier ( Representative)Support

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Eclipse

Eclipse

: Advanced

: Extreme - I love it!

:

3-5 years

AutoCAD

AutoCAD

: Intermediate

: High

:

Less than 1 year

Matlab

Matlab

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

mathematics

mathematics

: Advanced

: Extreme - I love it!

:

More than 7 years

physics

physics

: Advanced

: Extreme - I love it!

:

5-7 years

internet

internet

: Advanced

: Extreme - I love it!

:

More than 7 years

sales

sales

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft word

Microsoft word

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft powerpoit

Microsoft powerpoit

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft excel

Microsoft excel

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Creative, Organizer, Problem Solver, Flexible / Adaptive

Online Presence

https://www.linkedin.com/profile/view?id=AAIAABrWFiIBXvNp5adKHiLGYHd-iBUV-7yUxoM&trk=nav_responsive_tab_profilehttps://www.facebook.com/ashraf.omara.52http://www.gulftalent.com/candidates/edit-cv

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