Basic Info

Ahmed Ismail

9 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Collection Manager at Scope Medical

Experience Details

Collection Manager

Accounting/Finance, Operations/Management, Medical/Healthcare

Manager

1-Responsible for managing Collection Department, handle any problem related to the collection team with other departments to facilitate the collection process
2-Follow up daily reports related to the team to determine the rates of daily collection to enhance the percentage of monthly collection done
3- Responsible for the day-to-day operation and management of the credit and collections function as well as the development of department policies and procedures
4-Creatng Data base related to the new clients and also updating the existed ones according to a designed forms & questionnaire
5-Implemented new ideas in which the collection amount increased by 1.5 M up to 2.5 M monthly and also decreasing the bad debts ratio and collection of old outstanding from private and governmental institutions in a professional way
6- Monitor the collection of amounts due from various customer groups and provide guidance for negotiated payment plans for delinquent accounts
7-acting as operation assistant manager, responsible for enhancing the process and adding values to other departments in order to serve internal & external clients


Company Details

Scope Medical

Giza, Egypt

51-100 employees

Medical Devices and Supplies

www.scope-med.com

Apr 2014 to present (2 years 8 months)
Senior collection officer at Allianz-Egypt

Experience Details

Senior collection officer

Accounting/Finance

Experienced (Non-Manager)

1-Responsible for follow up the direct debit files with several banks to assure the premiums collections from the credit cards with banks and clients
2-Responsible for communicating with VIP clients in case a problem occurs
3-Follow up with the clients on monthly bases to solve any problem related to credit cards
4-Responsible for solving any complaints related to collection issues and follow up with other departments to assure customer satisfaction & world class attitude
5-Implemented new process to communicate with clients outside Egypt & unreachable clients in order to assure the payment of the policy on monthly bases, also implemented new forms to facilitate paper work for customers inside & outside Egypt
6-Other duties as assigned according to business need


Company Details

Allianz-Egypt

Cairo, Egypt

N/A

Insurance, Financial Services

www.allianz.com.eg

Jun 2009 to Apr 2014 (4 years 10 months)
Project manager at Allianz-Egypt

Experience Details

Project manager

Accounting/Finance

Experienced (Non-Manager)

1-Responsible for managing Collection Company (Third-Party) dealing with Allianz -Egypt to collect the premiums inside and outside Cairo
2-Managing collection files on monthly bases and follow up payments and settlement of these premiums
3-Follow up our bank accounts to make sure the collected amount deposited successfully on weekly bases
4-Quality control of the company attitude with the clients on monthly bases
5-Implemented new process in which the collected amount increases by 250,000 EGP monthly starting from September 2012 till January 2013 & the amount increased to 500,000 EGP monthly and my goal to reach 1 million EGP monthly
6-Implemented a new data collection Matrix in which the clients can be reached whether the client in Egypt or outside Egypt in a professional way, in which the clients data updated


Company Details

Allianz-Egypt (multinational)

Cairo, Egypt

501-1000 employees

Insurance, Financial Services

www.allianz.com.eg

Jun 2009 to Apr 2014 (4 years 10 months)
Customer Service Representative at Vodafone-Egypt

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

1- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
2-investigating Fraud cases related to the clients in order to be solved and reporting them to the concerned departments in order to assure not to be faced again
3-supporting collection department by receiving calls from the clients related to any problem occur in the bills or invoices for postpaid lines by handling & resolving these problems in a professional way
4-acting as a team leader for my team and reaching 1st place among many teams for 3 consecutive months


Company Details

Vodafone-Egypt (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications, Consumer Services

N/A

Jul 2009 to Jul 2011 (2 years)
Accounts receivables at Ein Shams specialized Hospital

Experience Details

Accounts receivables

Accounting/Finance, Administration

Experienced (Non-Manager)

1-Follow up payments and operations approval according to the financial situation of the customer
2-follow up on, collects and allocates payments
3-Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with concerned department


Company Details

Ein Shams specialized Hospital

cairo., Egypt

501-1000 employees

Healthcare and Medical Services

N/A

Jul 2004 to Mar 2005 (8 months)
Data Entry at Maket Insight (student activity)

Experience Details

Data Entry

Marketing/PR/Advertising

Student

1-Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution (Schlumberger Project)
2-Maintains operations by following policies and procedures; reporting needed changes
3-Maintains customer confidence and protects operations by keeping information confidential


Company Details

Maket Insight (student activity)

Cairo, Egypt

N/A

Jul 2003 to Aug 2003 (1 month)

Achievements


Promoted exceptionally after 6 months of hiring due to new ideas which is added to the Finance department.
Implemented a new ideas to enhance the credit card collection process in order to increase the amount collected monthly from our clients by a new cycle of following up and reaching the client inside & outside Egypt and facilitate the collection process what ever the way the client want to pay through cash, cheque,credit card and bank transfers if needed.
Implemented a new idea in which the collected amount increased by 250,000 EGP monthly.
Responsible for increasing the collected amount through a new project by 500,000 EGP monthly form August 2011 till January 2012.


Implemented a new ideas in order to facilitate collection process and enhance the cycle of collection done by the company, quality control,communication channels to avoid late collection request.
Increase the amount collected from 100,000 EGP to 300,000 EGP monthly.


acting as a team leader for my team members and achieve the number one team for 2 months on a row at March and April 2009.


Achieves a new record for completing data research in 1 month for Schlumberger project in 3 countries.


Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting, Finance

Cairo University, Egypt

Not specified

Taxes , accounting , economy , financial and Tax laws

N/A

Cairo University
1999 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Salam Collegde

Egypt

1999

C / Good / 65 - 75%

N/A

El Salam Collegde
1999

Certifications

Certificate details

compliance and fraud

Jan 2014

100 out of 100

N/A

N/A

allianz-egypt

N/A

Certificate details

world class customer service

Sep 2010

100 out of 100

N/A

N/A

dale carnegie

N/A

time management
Feb 2005

Certificate details

time management

Feb 2005

100 out of 100

N/A

N/A

ein shams specialized hospital

N/A

Training and Courses

Training/Course Details

Risk Management

Nov 2005

Ein Shams university

N/A

Training/Course Details

Time Management

Feb 2005

Ein Shams University

N/A

Training/Course Details

Financial Markets

Dec 2014

Yale University

N/A

Training/Course Details

project management

Aug 2015

University of Illinois

in progress

This profile is fresh!
Last update 8 days ago.

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Profile Skills and Keywords

AccountingAccounts ReceivablesAdministrationAdobe After EffectsAllianz-EgyptArabicCollecting AntiquesCollection ManagementCollection ManagerCompliance And FraudConsumer ServicesCookingCreativeCredit Card SpecialistCustomer ServiceCustomer Service RepresentativeData EntryEnglishFinanceFinancial MarketsFinancial ServicesFrenchGraphic DesignGraphic DesignerHard WorkerHealthcare And Medical ServicesInsuranceInternetMacromedia FlashManagementMarketingMedicalMedical Devices And SuppliesMicrosoft OfficeNegotiatorOracleProblem SolverProject ManagementProject ManagerRisk ManagementSenior Collection OfficerShoppingSiebelSpanishSrategic Mind GamesSupportTeam PlayerTelecommunicationsTime ManagementVedio GamesVodafone-EgyptWorld Class Customer Service

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Spanish

Spanish

: Intermediate

: Beginner

: Intermediate

: Intermediate

French

French

: Intermediate

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

Graphic Design

Graphic Design

: Expert

: Extreme - I love it!

:

Less than 1 year

siebel

siebel

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Macromedia flash

Macromedia flash

: Advanced

: High

:

1-3 years

Adobe After Effects

Adobe After Effects

: Advanced

: Extreme - I love it!

:

1-3 years

Oracle

Oracle

: Intermediate

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Collection Management

Collection Management

: Expert

: Extreme - I love it!

:

5-7 years

customer service

customer service

: Expert

: Medium

:

1-3 years

graphic designer

graphic designer

: Expert

: Extreme - I love it!

:

Less than 1 year

credit card specialist

credit card specialist

: Expert

: Extreme - I love it!

:

3-5 years

accounting

accounting

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Negotiator, Creative, Problem Solver, Team Player

Online Presence

eg.linkedin.com/pub/ahmed-ismail/5a/891/634/https://www.facebook.com/ahmed.dinary?ref=tn_tnmn@wagdizion

experienced collection manager

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