Basic Info

Ahmed ibrahim

3 years

Suez, Egypt

Bachelor's Degree

Experienced

Work Experience

Universal teller at CIB Commercial International Bank

Experience Details

Universal teller

Banking

Experienced (Non-Manager)

• Receive and count working cash at beginning of shift
• Accept cash and checks for deposit and check accuracy of deposit slip
• Process cash withdrawals after checking signature and there is sufficient funds
• Perform specialized tasks such as preparing drafts, personal money orders, and exchanging foreign currency
• Perform services for customers such as ordering bank cards and checks
• Receive and verify loan payments, mortgage payments and utility bill payments
• Record all transactions promptly, accurately and in compliance with bank procedures
• Balance currency, cash and checks in cash drawer at end of each shift
• Answer inquiries regarding checking and savings accounts and other bank related products
• Attempt to resolve issues and problems with customer's accounts
• Explain, advise on and promote bank products and services to customers
• Identify referral opportunities and make relevant referrals
• Replenishment of ATM
• Ensure compliance with all internal controls and established policies and procedures


Company Details

CIB Commercial International Bank

Suez Governorate, Egypt

More than 1000 employees

Banking

www.cib.com.eg

Dec 2014 to Sep 2016 (1 year 9 months)
Customer service agent at COSCODOM Egypt

Experience Details

Customer service agent

Customer Service/Support

Experienced (Non-Manager)

• Receive and check all documents about the shipment
• Receive bank receipts and check them with the bank statement
• Issue receipts about the amounts paid to the customers
• Check the system and print out delivery orders
• Make daily reports about the shipments delivered
• Calculating penalties of the delayed shipments
• Answer inquiries about the shipments by telephone
• Handling customer’s complains
• Ensure compliance with all internal controls and established policies and procedures


Company Details

COSCODOM Egypt (multinational)

Suez Governorate, Egypt

101-500 employees

Import and Export

N/A

Apr 2014 to Dec 2014 (8 months)
Customer service agent at Vodafone egypt

Experience Details

Customer service agent

Customer Service/Support

Entry Level

• Receive and count stock at beginning of shift
• Handling customer’s issues
• Offering the optimum product to satisfy customers need
• Receive and check cash from the customer
• Counting cash and stock at end of the shift
• Successfully achieves the target and sales mix
• Ensure compliance with all internal controls and established policies and procedures


Company Details

Vodafone egypt (multinational)

Suez, Egypt

More than 1000 employees

Retail, Telecommunications

www.vodafone.com.eg

Oct 2013 to Apr 2014 (6 months)
Accountant at Engineering company for hydraulic spare parts

Experience Details

Accountant

Accounting/Finance

Entry Level

• Responsible for issuing bills and receipts for customers
• Collecting cash, checks and deposit them in company’s bank account
• Make reports about A/R and A/P
• Count the inventory
• Responsible for the daily petty cash and settle them after checking bills


Company Details

Engineering company for hydraulic spare parts

Suez, Egypt

1-10 employees

Business Supplies and Equipment

N/A

Jun 2013 to Oct 2013 (4 months)

Education

Bachelor's Degree in accounting

Education Details

Bachelor's Degree

accounting, management

Faculty of Commerce - English Section, Egypt

A / Excellent / 85 -100%

accounting (financial-partnership-corporate) auditing cost and managerial accounting micro and macro economics

N/A

Faculty of Commerce - English Section
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Suez Secondary School For Boys

Egypt

2009

A / Excellent / 85 -100%

N/A

Suez Secondary School For Boys
2009

Certifications

Certificate details

ICDL international certificate in driving computer

Jan 2012

N/A

N/A

N/A

USF

84 hours

Certificate details

Trading at forex market

Jan 2010

N/A

N/A

N/A

Marketwatch for investment and marketing

36 hours

Certificate details

Finished SCU Program

May 2011

N/A

N/A

N/A

OSMAN GROUP

Decision Making
Interview skills
Communication Skills
Team Building
Time Management
3 full days

Certificate details

English pronunciation

Sep 2012

N/A

N/A

N/A

master international academy

72 hours

PFA
Aug 2016

Certificate details

PFA

Aug 2016

N/A

N/A

N/A

IPA

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountantAccountingAnalyticalArabicBankingBusiness Supplies And EquipmentCOSCODOM EgyptCreativeCurrency ChartsCustomer ServiceCustomer Service AgentDetails-orientedEnglishEnglish PronunciationFinanceFinished SCU ProgramHard WorkerICDL International Certificate In Driving ComputerImport And ExportInsuranceManagementMicrosoft OfficePFAProblem SolverRetailSupportTelecommunicationsTrading At Forex MarketUniversal TellerVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

currency charts

currency charts

: Beginner

: High

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Expert

: Medium

:

1-3 years

accounting

accounting

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Hard worker, Creative, Problem Solver, Details-oriented

Online Presence

https://eg.linkedin.com/in/ahmed-mahdy-32674712b

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