Basic Info

Mostafa Mohamed

2 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Executive at HSBC BANK

Experience Details

Customer Service Executive

Banking

Entry Level

Answering customers inquiries regarding their bank accounts.

Educating customers about the new products we offer.


Company Details

HSBC BANK (multinational)

Egypt

N/A

Banking

N/A

Aug 2015 to present (1 year 4 months)
Customer Service Advisor at Stream Global Services

Experience Details

Customer Service Advisor

Customer Service/Support, Sales/Retail

Entry Level

Making first troubleshooting for the satellite radio.
Solving billing issues.
Upselling new radios for the subscribers and prospective customers.


Company Details

Stream Global Services (multinational)

6 October, Egypt

N/A

Consumer Services

N/A

Sep 2014 to Dec 2014 (3 months)
Customer Service Representative at Raya Contact Centre

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

Receiving calls, handling smart phones users in UAE.
Providing troubleshooting for the network.
Answer their inquiries about subscriptions.
Taking care of the billing issues they are fcing.


Company Details

Raya Contact Centre

Maadi, Cairo, Egypt

N/A

Consumer Services

N/A

Dec 2013 to Jun 2014 (6 months)
Trainee (intern) at Cooperation Company

Experience Details

Trainee (intern)

Administration

Student

N/A


Company Details

Cooperation Company

Cairo, Egypt

N/A

Oil and Gas

N/A

Jun 2012 to Jul 2012 (1 month)

Achievements


Won 1st place in the contest of school press. won 1st place in a soccer contest in the university. I was from the AHT top achievers during my career at Raya Contacr Centre.

Education

Business Administration in Business Administration

Education Details

Business Administration

Business Administration

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Hawamdeya Secondary School

Egypt

2009

A / Excellent / 85 -100%

N/A

El Hawamdeya Secondary School
2009

Certifications

Certificate details

EDUEgypt Business Process Outsourcing Skills Certificate

Sep 2013

N/A

N/A

N/A

Information Technology Institute

Soft Skills (Customer Service

Certificate details

Undergraduate of HR Certificate

Mar 2015

N/A

N/A

N/A

American University in Cairo

N/A

Certificate details

English Certificate

Aug 2013

87% out of 100%

N/A

N/A

Berlitz Corporation

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAnalyticalArabicBankingBusiness AdministrationBusiness DevelopmentConsumer ServicesCustomer ServiceCustomer Service AdvisorCustomer Service ExecutiveCustomer Service RepresentativeCustomer-orientedEDUEgypt Business Process Outsourcing Skills CertificateEnglishEnglish CertificateFlexibleFrenchHSBC BANKHandles StressHard WorkerMicrosoft OfficeOil And GasOrganizingReadingRetailSalesSportsStream Global ServicesSupportTeam WorkTraineeUndergraduate Of HR Certificate

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

1-3 years

Banking

Banking

: Beginner

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Hard worker, Customer-oriented, Flexible / Adaptive, Handles Stress

Online Presence

Mostafa Abd El SttarMostafaabdo02

Mostafa is looking for a new career opportunity. Please help by sharing…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Mostafa's full profile and find more great talent and professionals to join your team.